Are you experiencing issues with Bajaj Housing Finance and not getting the help you need from their customer care? It’s frustrating when your concerns are not addressed promptly or effectively. Fortunately, if the Bajaj Finance customer care number is not providing the support you need, there are structured channels for escalating your issue, ensuring it gets the attention it deserves.
Read on to find out how to go through these processes and get the support you need.
Bajaj Housing Finance Customer Care Details – Updated 2025
Bajaj Housing Finance offers multiple channels for customer care support. You can contact them via phone, email, or by visiting a branch.
| Contact Method | Details |
|---|---|
| Email ID | bhflwecare@bajajhousing.co.in. |
| Toll-Free Number | 022 4529 7300 |
| Text Message | +91 9227564444 |
| Official Address | 6th Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014 |
| Website | Bajaj Finserv |
Contact Details:
- Customer Care Number: 022 4529 7300, available Monday to Saturday, 9 AM to 6 PM.
- Email: bhflwecare@bajajhousing.co.in.
- Branch Visit: You can visit your nearest Bajaj Housing Finance branch.
Online Support:
- Customer Portal: Existing customers can access loan details, manage loans, view offers, and more through the My Account portal on the Bajaj Finserv website or the Bajaj Finserv app.
- SMS Service: Existing customers can send SMS to +91 9227564444 to get information on various services. Some of the keywords are AP (to receive the app download URL), GETEMAIL (to know your registered email address), CUSTID (to know your customer ID), and more.
- WhatsApp: You can use WhatsApp number 9607025035 for statements.
Grievance Redressal:
If you have any complaints, you can reach out through multiple channels:
- Level 1: Email bhflwecare@bajajfinserv.in.
- Level 2: Escalate to the Head of Customer Experience at bhflcustomerexperience@bajajfinserv.in.
- Level 3: Contact the Grievance Redressal Officer at hema.ratnam@bajajfinserv.in.
- Level 4: If not satisfied with the above resolutions, you can approach the National Housing Bank.
Suggested Read: How to view and download your Bajaj Finance home loan statement?
What are the operating hours for Bajaj Housing Finance customer care?
Bajaj Housing Finance customer care can be reached at 022 4529 7300, from Monday to Saturday, between 9 AM and 6 PM.
Can I contact Bajaj Housing Finance customer care via email?
Yes, you can contact Bajaj Housing Finance customer care via email at bhflwecare@bajajfinserv.in. You can expect a follow-up shortly after sending your email.
Grievance Redressal Process for Bajaj Home Loans
If you’re unsatisfied with the resolution provided by Bajaj Finance’s customer care team, you have the option to escalate your issue to the Grievance Redressal Officer. You can proceed in the following ways:
1. Email
Send a detailed email to grievanceredressalteam@bajajfinserv.in. Include all relevant information, such as your complaint reference number, a description of the issue, and any previous correspondence to expedite the process.
2. Phone
Call 022-41803901 to speak directly with a representative. This line is available for immediate assistance and can provide real-time updates on your grievance status.
3. Address
You can also send a formal letter to:
6th Floor, Bajaj Finserv Corporate Office
Off Pune-Ahmednagar Road, Viman Nagar
Pune – 411014
Make sure to include your contact details, a clear description of the problem, and any supporting documents with your letter. This helps the Grievance Redressal Officer address your concern effectively. For a swift resolution, provide as much detail as possible and follow up if you do not receive a timely response.
Details of the Principal Nodal Officer
If you need to escalate your grievance further after reaching out to the Grievance Redressal Officer, you can contact the Principal Nodal Officer for a higher level of resolution.
Contact Information
| Field | Details |
|---|---|
| Name | Mr. Rinku Anand |
| ospno@bajajfinserv.in | |
| Summary | Provide a comprehensive summary of your issue, previous communication, and any case numbers to facilitate a quicker resolution. |
| Phone | +91 70300 02810 |
| Phone Information | This number connects you directly with Mr. Anand or his team for immediate assistance. |
| Address | Bajaj Finance Limited A-Wing, 2nd Floor Mantri Business Park Viman Nagar Pune, Maharashtra – 411014 |
When writing or calling, be sure to include all pertinent details and documentation related to your complaint. This will help the Principal Nodal Officer review and address your concern more effectively.
Suggested Read: Bajaj housing finance home loan EMI calculator.
Conclusion
Facing unresolved issues with Bajaj Finance can be frustrating, but knowing how to escalate your concern can make all the difference. From reaching out to the Grievance Redressal Officer to contacting the Principal Nodal Officer, our blog provides clear steps to ensure your issue gets addressed.
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Frequently Asked Questions [FAQs]
You can reach Bajaj Housing Finance’s customer care at 022 4529 7300. The service is available from Monday to Saturday between 9 AM and 6 PM.
For any home loan-related queries, you can email bhflwecare@bajajhousing.co.in.
Bajaj Housing Finance offers home loan interest rates starting at 8.50%* p.a. for salaried applicants, based on eligibility.
Bajaj Housing Finance offers a flexible repayment tenor of up to 32 years, depending on eligibility.
To apply for a home loan online:
– Visit the official Bajaj Housing Finance website and navigate to the Home Loan application form.
– Enter your personal, employment, and financial details as prompted.
– Select the type of home loan you require.
– Generate and enter the OTP to proceed.
– If you have identified your property, provide the necessary details.
– Submit the application.
After submission, a customer representative will connect with you shortly.
You can access your loan details through the Bajaj Housing Finance Customer Portal. If you’re a first-time user, you’ll need to register by providing your Customer ID, registered mobile number, date of birth, and email ID. Once registered, you can log in to view your account information.
If you have a complaint, you can:
Initial Stage: Register your complaint via email at bhflwecare@bajajhousing.co.in or call 022 4529 7300.
First Level: If unresolved within 15 days, escalate by emailing bhflgrievance@bajajhousing.co.in.
Second Level: If still unsatisfied, write to the Head of Customer Experience at bhflcustomerexperience@bajajhousing.co.in or mail to the Pune office address provided on their website.
Third Level: For further escalation, contact the Grievance Redressal Officer at bhflgro@bajajhousing.co.in.
Detailed procedures are available on their website.
Yes, you can request statements via WhatsApp by messaging 9607025035.
You can locate the nearest branch using the Branch Locator feature on the Bajaj Housing Finance website.
The basic documents required include:
– KYC documents (address and identity proofs)
– PAN Card or Form 60
– Recent passport-sized photographs
– Income proof (e.g., salary slips for salaried individuals or ITR documents for self-employed individuals)
– Bank account statements for the last 6 months
Proof of business continuity for self-employed individuals
Additional documents may be required during the loan processing.
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