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Are you experiencing issues with Bajaj Finance and not getting the help you need from their customer care? It’s frustrating when your concerns are not addressed promptly or effectively. Fortunately, if the Bajaj Finance customer care number is not providing the support you need, there are structured channels for escalating your issue, ensuring it gets the attention it deserves.
Our article will walk you through the steps to resolve your grievance efficiently, from the initial customer care contact to the highest level of escalation with the Principal Nodal Officer. Read on to find out how to go through these processes and get the support you need.
Customer Care Details
| Contact Method | Details |
|---|---|
| Email ID | investor.service@bajajfinserv.in |
| Toll-Free Number | +91 8698010101 |
| Text Message | +91 9227564444 |
| Official Address | 6th Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014 |
| Website | Bajaj Finserv |
Grievance Redressal
If you’re unsatisfied with the resolution provided by Bajaj Finance’s customer care team, you have the option to escalate your issue to the Grievance Redressal Officer. You can proceed in the following ways:
1. Email
Send a detailed email to grievanceredressalteam@bajajfinserv.in. Include all relevant information, such as your complaint reference number, a description of the issue, and any previous correspondence to expedite the process.
2. Phone
Call 022-41803901 to speak directly with a representative. This line is available for immediate assistance and can provide real-time updates on your grievance status.
3. Address
You can also send a formal letter to:
6th Floor, Bajaj Finserv Corporate Office
Off Pune-Ahmednagar Road, Viman Nagar
Pune – 411014
Make sure to include your contact details, a clear description of the problem, and any supporting documents with your letter. This helps the Grievance Redressal Officer address your concern effectively. For a swift resolution, provide as much detail as possible and follow up if you do not receive a timely response.
Details of the Principal Nodal Officer
If you need to escalate your grievance further after reaching out to the Grievance Redressal Officer, you can contact the Principal Nodal Officer for a higher level of resolution.
Contact Information
| Field | Details |
|---|---|
| Name | Mr. Rinku Anand |
| ospno@bajajfinserv.in | |
| Summary | Provide a comprehensive summary of your issue, previous communication, and any case numbers to facilitate a quicker resolution. |
| Phone | +91 70300 02810 |
| Phone Information | This number connects you directly with Mr. Anand or his team for immediate assistance. |
| Address | Bajaj Finance Limited A-Wing, 2nd Floor Mantri Business Park Viman Nagar Pune, Maharashtra – 411014 |
When writing or calling, be sure to include all pertinent details and documentation related to your complaint. This will help the Principal Nodal Officer review and address your concern more effectively.
Conclusion
Facing unresolved issues with Bajaj Finance can be frustrating, but knowing how to escalate your concern can make all the difference. From reaching out to the Grievance Redressal Officer to contacting the Principal Nodal Officer, our blog provides clear steps to ensure your issue gets addressed.
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Frequently Asked Questions
You can reach Bajaj Finance customer care at +91 8698010101.
If you’re not satisfied with the response from customer care, escalate your issue to the Grievance Redressal Officer at grievanceredressalteam@bajajfinserv.in or call 022-41803901.
The Principal Nodal Officer is Mr. Rinku Anand. You can contact him via email at ospno@bajajfinserv.in or call +91 70300 02810.
The customer care helpline is available 24×7 for self-support and from 9:00 AM to 6:30 PM for agent assistance.
You can file a complaint with the RBI Ombudsman at https://cms.rbi.org.in or by calling the helpline number 14440.
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