We’ve all been there—rates, EMIs, and paperwork swirling in our heads while life refuses to hit pause. Bank of India’s Home Loan Customer Care team exists precisely for these moments, and in the next few minutes we’ll show you how to get the answers you need without losing your cool.
Bank Of India Home Loan Customer Care Number (Toll-Free & 24×7 Support)
| Contact Method | Details |
|---|---|
| Email ID | cgro.boi@bankofindia.co.in |
| Toll-Free Number | 1800 220 229 / 1800 103 1906 |
| Text Message | +91 9810558585 |
| Official Address | BANK OF INDIA STAR HOUSE C – 5, “G” Block, Bandra Kurla Complex, Bandra (East), Mumbai – 400051 |
| Customer Feedback Form | https://bankofindia.co.in/nps-survey |
Suggested Read: Bank of India Home Loan Repayment Options
Bank of India Home Loan NRI Customer Care
| Contact Method | Details |
|---|---|
| Contact Number | +91 7969241100 |
| Email ID | febo.nri@bankofindia.co.in |
Suggested Read: Bank of India Home Loan Statement Download
Bank of India Home Loan Grievance Readressal
Buying a home is one of life’s milestone moments, yet the paperwork, EMIs, and fine-print can occasionally spark questions—or even frustration. When that happens, Bank of India (BOI) has a clearly defined, time-bound grievance mechanism that moves each complaint up the chain until it’s fully resolved.
1. How the Escalation Matrix Works — at a Glance
BOI follows a four-tier process that starts at your branch and, if needed, climbs all the way to the Chief Grievance Redressal Officer (CGRO). Each level has its own resolution deadline and automatic escalation rules to keep things moving.
| Escalation Tier | Whom to Contact | Maximum Days to Resolve* |
|---|---|---|
| Level 1 – Branch | Your branch’s Manager (or raise an online ticket in the “CRM Next” portal and save the Tracker ID) | 5 days |
| Level 2 – Zone | Zonal Manager (quote the same Tracker ID) | 3 days |
| Level 3 – NBG | GM of the relevant National Banking Group (NBG) | 2 days |
| Level 4 – Head Office / CGRO | Chief Grievance Redressal Officer, Customer Excellence Branch Banking Dept., Star House 2, 8th Floor, G-Block, BKC, Bandra (E), Mumbai 400 051 ✆ 022-6131 9841 ✉ cgro.boi@bankofindia.co.in | 4 days |
| External – RBI Integrated Ombudsman | If still dissatisfied after Level 4 | 10 days for Ombudsman once escalated |
Level 1 — Branch or Online Ticket
- What to do: Call or visit your home branch manager and explain the issue, or log a complaint on BOI’s CRM Next portal.
- Why it matters: Most problems—statement errors, rate-change clarifications, part-payment updates—get fixed right here.
- Pro Tip: Keep that Tracker ID safe; you’ll need it if the matter moves up.
Level 2 — Zonal Office
- When to escalate: No satisfactory fix within five days, or the response itself is unclear.
- Contact: Find your Zonal Manager’s email/phone via the BOI nodal-officer directory. Quote the original Tracker ID and branch correspondence.
Level 3 — National Banking Group (NBG)
- Trigger: The Zonal team’s three-day window lapses or their solution still leaves you stuck.
- Next step: Email or write to the GM of your NBG. Details are listed in the BOI NBG locator tool.
Level 4 — Chief Grievance Redressal Officer (Head Office)
- Last stop within the bank: If the issue persists, address the CGRO directly with full case history and Tracker ID.
- Address & channels: See contact box in the table above. Attach all prior emails or letters to speed things up.
External Route — RBI Integrated Ombudsman
- When to use it: Only after BOI’s internal process is exhausted and you remain dissatisfied.
- Timeframe: The bank must escalate any partly/wholly rejected complaint to the Internal Ombudsman within 20 days and obtain a final decision within 30 days of the original complaint date. If the Ombudsman rejects your grievance, you can approach the RBI Integrated Ombudsman Scheme 2021.
Suggested Read: Bank of India Home Loan Tax Certificate
Automatic Escalation & Turn-Around-Time (TAT) Rules
BOI’s CRM Next system automatically bumps an unresolved ticket up the ladder on these timelines:
- Branch ➜ Zone: After 5 days without closure
- Zone ➜ NBG: After 3 days more
- NBG ➜ Head Office: After 2 days more
- Head Office Review: 4 days to close
- Overall TAT: 14 calendar days for most home-loan issues
Exception: Failed or disputed debit/credit card, ATM, or POS matters follow regulator-specific timelines and may exceed 14 days.
Conclusion
Credit Dharma is your trusted partner for securing the best Home Loan offers, with over ₹500 Cr+ loans handled and partnerships with 20+ leading banks. We provide exclusive access to the lowest interest rates and a seamless, digital process with fast approvals in just 1-2 weeks, backed by lifetime support from our home loan experts.
Why choose Credit Dharma? We provide:
- Lowest Interest Rates: Save more with every EMI.
- Maximum Funding: Get up to 100% funding for your dream home.
- Simple & Digital Process: No tedious paperwork or branch visits.
- Expert Guidance: Lifetime support from our team of specialists.
Compare, choose, and secure the best Home Loan offer with Credit Dharma — your home loan journey starts here!
Frequently Asked Questions
Dial either 1800 103 1906 or 1800 220 229 from your registered mobile number. Both lines are toll-free and run 24 ×7.
Yes—save +91 79979 87601 to your contacts, send “Hi” on WhatsApp, and follow the menu prompts.
Helpline: +91 79692 41100 (India working hours extend to 8 p.m. IST to catch US mornings).
Email: FEBO.NRI@bankofindia.co.in—ideal for document attachments (passport copy, Form 15CA/CB, etc.).
Go to bankofindia.co.in → Track Request(s). Enter your SRN and the mobile number you used when lodging the complaint. The portal shows current stage (Assigned, In-Process, Resolved) and the name of the officer handling it. Status updates usually appear within 4 hours of any back-office action.
Use the general 24 × 7 lines 1800 103 1906 or 1800 220 229; choose the “Digital Banking” option in the IVR. The agent can:
Reset your NetBanking login after verifying identity.
Unlock a disabled user-ID.
Walk you through mobile-app re-registration (new device or SIM change).
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