Bank of India Home Loan Customer Care | 24*7 Toll Free Number, Email Address, and Grievance Redressal

Struggling with unresolved banking issues can be frustrating and time-consuming. This blog provides the Bank of India customer care number (boi customer care no), key contacts like cgro.boi@bankofindia.co.in, and steps to resolve your concerns efficiently. Whether it’s a boi complaint or help from cgro Bank of India, you’ll find the guidance you need to get back to what matters most.

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Bank Of India Home Loan Customer Care Number (Toll-Free & 24×7 Support)

Contact Method	Details
Email ID	cgro.boi@bankofindia.co.in
Toll-Free Number	1800 220 229 / 1800 103 1906
Text Message	+91 9810558585
Official Address	BANK OF INDIA STAR HOUSE C – 5, “G” Block, Bandra Kurla Complex, Bandra (East), Mumbai, 400051
Website	https://bankofindia.co.in/

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Grievance Redressal (Cgro Bank Of India)

If Bank of India’s customer care (boi customer care no) team doesn’t satisfy you with their resolution, you can clearly escalate your issue through the Grievance Redressal process. Here’s how you can proceed:

1: Branch Level

• If you have a complaint, initially report it to the concerned Branch Manager for immediate redressal.
• Resolution Timeframe: 5 days from the receipt of the complaint

2: Online Complaint (CRM Next)

• Alternatively, you can register your complaint online through the bank’s website.
• After lodging the complaint, you’ll receive a “Tracker ID” to acknowledge the complaint and to track its progress.
• Preserve the “Tracker ID” for future reference.
• Resolution Timeframe: 

3: Zonal Level

• If the branch does not resolve the complaint to your satisfaction, escalate the matter to the concerned Zonal Manager.
• Provide the tracking number/reference number along with the complainant’s name and address.
• Resolution Timeframe: 3 days

4: NBG Level

• If the issue remains unresolved, escalate it further to the NBG General Manager (GM) by providing the tracking/reference number, name, and address.
• Resolution Timeframe: 2 days

5: Chief Grievance Redressal Officer

Address:
The General Manager,
Customer Excellence Branch Banking Department,
Star House 2, Plot C-4, G-Block, 8th floor, Bandra-Kurla Complex,
Bandra (East), Mumbai-400 051
Tel No.: 022-6131 9841
Email: gpro.boi@bankofindia.co.in

6: External Agencies

• If the bank still does not resolve the complaint to your satisfaction, you can seek recourse with the Integrated Ombudsman under the Reserve Bank Integrated Ombudsman Scheme 2021.
• Resolution Timeframe: 10 days from the date of escalation of a rejected complaint

Note: The complainant and the bank have 30 days from the date of receipt to finalize a decision.

Conclusion

Although resolving banking issues might be difficult, you can get your complaints handled effectively if you know who to call and what to do. As you work through the boi customer care no and other contact details, think about how you may advance your financial planning.

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