Bank of India Customer Care Number

Dealing with unresolved banking issues can be more than just a hassle; it can disrupt your day and cause unnecessary stress. The frustration of reaching out to the customer service channels without clear guidance only adds to the problem. This blog provides the Bank of India customer care number (boi customer care no), key contacts, and exact steps.

But what if you had a straightforward way to address your concerns efficiently? This will help you resolve your issues quickly and effectively. So, you can get back to what matters most.

Customer Care Details

Contact Method	Details
Email ID	cgro.boi@bankofindia.co.in
Toll-Free Number	1800 220 229 / 1800 103 1906
Text Message	+919810558585
Official Address	BANK OF INDIA STAR HOUSE C – 5, “G” Block, Bandra Kurla Complex, Bandra (East), Mumbai, 400051
Website	https://bankofindia.co.in/

Grievance Redressal

If Bank of India’s customer care (boi customer care no) team doesn’t satisfy you with their resolution, you can clearly escalate your issue through the Grievance Redressal process. Here’s how you can proceed:

1: Branch Level

• If you have a complaint, initially report it to the concerned Branch Manager for immediate redressal.
• Resolution Timeframe: 5 days from the receipt of the complaint

2: Online Complaint (CRM Next)

• Alternatively, you can register your complaint online through the bank’s website.
• After lodging the complaint, you’ll receive a “Tracker ID” to acknowledge the complaint and to track its progress.
• Preserve the “Tracker ID” for future reference.
• Resolution Timeframe: 

3: Zonal Level

• If the branch does not resolve the complaint to your satisfaction, escalate the matter to the concerned Zonal Manager.
• Provide the tracking number/reference number along with the complainant’s name and address.
• Resolution Timeframe: 3 days

4: NBG Level

• If the issue remains unresolved, escalate it further to the NBG General Manager (GM) by providing the tracking/reference number, name, and address.
• Resolution Timeframe: 2 days

5: Chief Grievance Redressal Officer

• If you’re still unsatisfied with the response, escalate the issue to the Bank’s Nodal Officer at the Head Office.
• Provide full details of the complaint and the tracking/reference number.
• Resolution Timeframe: 4 days
• Address:
  The General Manager,
  Customer Excellence Branch Banking Department,
  Star House 2, Plot C-4, G-Block, 8th floor, Bandra-Kurla Complex,
  Bandra (East), Mumbai-400 051
  Tel No.: 022-6131 9841
  Email: gpro.boi@bankofindia.co.in

6: External Agencies

• If the bank still does not resolve the complaint to your satisfaction, you can seek recourse with the Integrated Ombudsman under the Reserve Bank Integrated Ombudsman Scheme 2021.
• Resolution Timeframe: 10 days from the date of escalation of a rejected complaint

Note: The complainant and the bank have 30 days from the date of receipt to finalize a decision.

Special Provisions:

• Complaints that should be resolved at the Branch Level are not to be escalated unless necessary.
• Complaints requiring resolution beyond 14 days, except those related to failed/disputed debit card/credit card/POST/ATM transactions, are exempt from the escalation matrix.
• All complaints that are wrongly rejected require immediate escalation to the Internal Ombudsman within 20 days of the initial complaint rejection.

Note:

• The bank ensures that minor complaints are resolved at the Branch Level and not escalated unnecessarily.
• Resolution periods exceeding 14 days for more complex issues are exempt from the standard escalation process, as per RBI guidelines.
• Working days are used for timelines unless specified otherwise as calendar days.

Details of the Nodal Officer

If your grievance remains unresolved after contacting the Grievance Redressal Officer, you have the option to escalate it to the Nodal Officer for a higher level of resolution. 

Name: Dr. Om Prakash Lal 

Email: omprakash.lal@bankofindia.co.in

When reaching out via email, provide a comprehensive summary of your issue, including any previous communications and your case reference numbers. So that, your concern is reviewed quickly and accurately.

Phone: 022-6131 9811

This number will connect you directly with Dr. Lal or his team. This way, you can receive immediate assistance and updates on your case.

Address:

Assistant General Manager

Customer Excellence Branch Banking Dept.,

Head Office, Star House II,

C-4, “G” Block,

Bandra-Kurla Complex,

Bandra (East), Mumbai 400051

Whether you’re writing or calling, make sure to include all relevant details and documentation related to your complaint. Providing this information upfront will help the Nodal Officer address your concern more effectively and provide a quicker resolution.

Conclusion

Although resolving banking issues might be difficult, you can get your complaints handled effectively if you know who to call and what to do. As you work through the boi customer care no and other contact details, think about how you may advance your financial planning.

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