When managing your home loan, having reliable support is crucial. Canara Bank home loan customer care provides comprehensive assistance to ensure your experience is smooth and hassle-free. Whether you need help with loan applications, repayment options, or resolving issues, the customer care team is there to assist you.
Canara Bank Home Loan Customer Care Number (Toll-Free & 24×7 Support)
To facilitate effective communication with customers, in addition, Canara Bank offers various channels for customer support.
| Contact | Contact Details |
|---|---|
| Canara Bank Head Office | 6648, 112, JC Rd, P.B, Halsurpete, Nagarathpete, Bengaluru, Karnataka – 560001 080- 22221581 |
| Toll Free Number 24 *7) | 1800 1030 |
| NRI Call Centre | +91-080-22064232 |
| Email ID | sms.support@canarabank.com |
Suggested Read: How to Download Canara Bank Home Loan Statement?
Canara Bank Home Loan Customer Care: Regional Wise
| Region | Contact Number | Email ID | Address |
|---|---|---|---|
| North | 1800 103 0011 | hohousingfinance@canarabank.com | Canara Bank, Circle Office, Delhi – NCR Region, New Delhi |
| South | 1800 425 0018 | hohousingfinance@canarabank.com | Canara Bank, Circle Office, Bengaluru, Karnataka |
| East | 1800 103 0011 | hohousingfinance@canarabank.com | Canara Bank, Circle Office, Kolkata, West Bengal |
| West | 1800 233 0018 | hohousingfinance@canarabank.com | Canara Bank, Circle Office, Mumbai, Maharashtra |
| Central | 1800 103 0011 | hohousingfinance@canarabank.com | Canara Bank, Circle Office, Bhopal, Madhya Pradesh |
| Northeast | 1800 425 0018 | hohousingfinance@canarabank.com | Canara Bank, Circle Office, Guwahati, Assam |
Canara Bank Home LoanCustomer Care Email ID
| Purpose | Email ID | Remarks |
|---|---|---|
| General Home Loan Support | sms.support@canarabank.com | For queries related to home loan products |
| Customer Service / Complaints | hocss1@canarabank.com | For grievance redressal and customer support |
| Housing Loan Department (HO) | hohousingfinance@canarabank.com | For detailed housing finance assistance |
| Escalation (if no response in time) | hosettlement@canarabank.com | For follow-ups and escalations |
Canara Bank Home Loan NRI Customer Care Numbers
| Zone | City | Phone Number | Email ID |
|---|---|---|---|
| North | Delhi | +91-11-69033333 | mipdcodel@canarabank.com |
| South | Bengaluru | +91-80-25310040 | blrnricell@canarabank.com |
| West | Mumbai | +91-22-26728609 | depmipdcomcity@canarabank.com |
| East | Kolkata | +91-33-22831511 | mipdcokol@canarabank.com |
| Central | Bhopal | +91-755-2576548 | mipdcobpl@canarabank.com |
| Northeast | Guwahati | +91-361-2334010 | mipdcoguw@canarabank.com |
| Overseas | NRI Cell (HO) | +91-820-2570016 | mipdcompl@canarabank.com (Manipal HO) |
For detailed branch-wise support or updates, visit the official Canara Bank NRI Cell PDF
How to Contact Canara Bank Home Loan Customer Care via Online Platforms
Canara Bank offers multiple online channels for customers to seek assistance regarding home loans. Below is a summary of these platforms:
| Platform | Contact Details | Services Offered |
|---|---|---|
| Email Support | sms.support@canarabank.com | General home loan inquiries and support. |
| Online Grievance Portal (CPGRS) | https://canarites.canarabankdigi.in/GRSCRM | Register and track complaints online. |
| WhatsApp Banking | Message “Hi” to 9076030001 from your registered mobile number | Access account services and support via WhatsApp. |
| Video Chat Support | Video Chat Support | Real-time assistance on loan products, digital services, and complaint registration. |
| Customer Service Email | hocss1@canarabank.com | Escalate unresolved issues or provide feedback. |
| Toll-Free Helpline | 1800 1030 | 24×7 support for home loan queries. |
Canara Bank Home Loan Grievance Redressal Details
Canara Bank’s Grievance Redressal Mechanism is designed to ensure prompt and efficient resolution of customer complaints. This structured approach provides multiple levels of escalation, ensuring that customers receive satisfactory responses at every stage of the process.
Branch Level:
- Daily Attention: As soon as you lodge a complaint, our branch team begins working on it daily to ensure a quick resolution.
- Timely Response: We aim to resolve your complaint within 7 days of receiving it.
- Automatic Escalation: If your issue isn’t resolved within 7 days, the Regional Office automatically receives it for further review and action.
Regional Office (RO) Level:
- Continued Monitoring: If your complaint reaches the RO, they will take over the responsibility of ensuring it is resolved quickly.
- Review and Finalization: The RO reviews the resolution provided by the branch and closes the complaint.
- Further Escalation: If not resolved within 5 days at the RO level, your complaint will escalate to the Circle Office for more immediate attention.
- Internal Ombudsman (IO): If your complaint is only partially resolved or rejected, it is referred to our Internal Ombudsman for an impartial review.
Circle Office (CO) Level:
- High-Level Oversight: The Circle Office monitors and works on complaints that the Regional Office has escalated, ensuring that we resolve them within 12 days.
- Final Steps: If we do not resolve your complaint within 5 days at the Circle Office level, we will escalate it to our Head Office.
- Internal Ombudsman Review: Just like at the Regional Office level, our Internal Ombudsman reviews any partially addressed or rejected complaints to ensure fairness.
Head Office (HO) Level:
- Ultimate Resolution: The Head Office ensures that any escalated complaint is resolved to your complete satisfaction.
Suggested Read: Why Should You Opt for a Home Loan Balance Transfer Post RBI Repo Cut?
Conclusion
In conclusion, Canara Bank is committed to providing excellent customer service through various channels and structured grievance redressal mechanisms. Customers can easily access support via email, phone, or through their website and mobile app.
Credit Dharma not only offers home loans with competitive interest rates. It also provides expert advice to help you make informed financial decisions. Moreover, they carefully design their services to ensure you get the best deal for your home financing needs.
Frequently Asked Questions
Yes, Canara Bank’s customer care service is available 24/7, including on holidays.
You can contact Canara Bank for personal loan details by calling their customer care number 18001030.
Yes, you can easily contact Canara Bank via mobile banking by tapping the “Contact Us” icon within the app.
You can raise grievances directly through Canara Bank’s customer care or by contacting a grievance officer.
Besides calling, you can reach Canara Bank’s via email, visit a branch, or use social media platforms.
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