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When you choose a home loan from HDFC Bank, you’re not just getting financial support to buy your dream home, but also a commitment to quality customer service. HDFC Bank’s home loan customer care is designed to provide comprehensive support to its customers, ensuring a smooth and transparent loan process from application to closure.
Whether you have queries about loan eligibility, interest rates, documentation, or need assistance with your ongoing loan account, HDFC’s customer care team is equipped to handle all your concerns efficiently.
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HDFC Banks Customer Care Contact Details
HDFC Bank offers a range of customer care options designed to address all your banking needs promptly and efficiently. Here’s everything that you require:
| Contact Category | Details |
|---|---|
| Email ID | customer.service@hdfc.com |
| Toll-free Number | 1800 210 0018 (Accessible across India) |
| Text Message (SMS) | Send “HDFCHOME” to 56767 |
| Missed Call Number | Give a missed call on +91 9289200017 |
| Official Address | HDFC Bank House, Senapati Bapat Marg, Lower Parel (West), Mumbai – 400013 |
| Website | www.hdfcbank.com/personal/products/loans/home-loan |
HDFC Grievance Redressal Cell
If you encounter any issues with your home loan that haven’t been resolved through regular customer care channels, you can reach out to the Grievance Redressal Cell.
To file a complaint, you can:
1. Call the Grievance Redressal Cell
- Dial the Number:
Call 1800 22 4060 to connect with HDFC Bank’s Home Loan Customer Care. - Available Times:
Phone lines are open from 9:30 AM to 5:30 PM. - Days of Operation:
You can reach them Monday to Saturday. - Note Exclusions:
The service is unavailable on bank holidays, the 2nd and 4th Saturdays of each month, and all Sundays.
2. Initiate the Grievance Redressal Process Online
- Log in to your HDFC Bank account online.
- Navigate to the ‘Complaints’ section.
- Select ‘Home Loan’ as the product category.
- Clearly describe your issue in the provided text box.
- Submit the complaint for processing.
Note: If you do not receive a satisfactory response, you can escalate the issue to the Chief Grievance Redressal Officer. Here are the details:
3. Chief Grievance Redressal Officer
Name: Mr. Mehernosh Dhamodiwala
Address: Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza-1,
Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai – 400083
Note: HDFC Bank aims to resolve most grievances within 7-10 working days.
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Nodal Officer/Principal Nodal Officer
If you are not satisfied with the responses provided by the Grievance Redressal Cell, you can contact the Nodal Officer/Principal Nodal Officer of your respective area of operation.
Principal Nodal Officer:
Name: Mr. Ripal Kiritkumar Sheth,
Address:
HDFC Bank Ltd.
5th Floor, Tower B, Peninsula Business Park,
Lower Parel West, Mumbai 400013
Conclusion
HDFC Bank’s home loan customer care is designed to provide you with efficient and reliable support throughout your home loan journey. Whether you need assistance with your application, have questions about your loan, or need to file a complaint, the bank’s dedicated team is available to help you every step of the way.
If you need any help or assistance shaping the plan for your home loan, book a consultation call with Credit Dharma now.
Frequently Asked Questions
To reach an HDFC customer care executive directly, you can call the toll-free numbers 1800 1600 or 1800 2600, which are accessible across India. If you are traveling overseas, you can contact them at 022-61606160.
Yes, you can chat with an HDFC customer care executive via WhatsApp. To start, save the number 70700 22222 in your contacts and send a WhatsApp message saying “Hi.” This service is available 24/7, even on holidays, and allows you to access over 200 banking services securely.
Yes, you can also send an SMS with “HDFCHOME” to 56767 or give a missed call on 9289200017, and a representative will help you with any queries.
You can contact the Nodal Officer/Principal Nodal Officer by filling out this Complaint Form or by visiting their office between 9:30 a.m. to 5:30 p.m., excluding regional bank holidays and 2nd/4th Saturdays.
HDFC Bank’s home loan customer care services are available 24/7 at 1800 258 3838.
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