When managing your home loan, having reliable support is crucial. IDBI Bank Home Loan Customer Care provides comprehensive assistance to ensure your experience is smooth and hassle-free. Whether you need help with loan applications, repayment options, or resolving issues, the customer care team is there to assist you.
IDBI Customer Care Number & Details
IDBI Bank offers a comprehensive suite of customer care services, ensuring accessible support across multiple channels.
Contact Method | Details |
---|---|
Email ID | customercare@idbi.co.in |
Toll-Free Number | 1800-209-4324 / 1800-22-1070 (24×7 service) |
Non-Toll free number | 022 – 4042 6013 |
Official Address | IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005 |
Nodal Officer | To contact the Nodal Officer: Call – 022 66908401 / 022 66908532 Email – rtgsneftops@idbi.co.in / etpc@idbi.co.in |
Website | www.idbi.com |
Suggested Read: IDBI Bank Home Loan Statement Download
IDBI Bank Grievance Redressal
A four-tier escalation matrix that guarantees time-bound, transparent resolution of your complaint—right up to the Banking Ombudsman, if required.
First Level – Branch, Call Centre, Email, Website
Step | Details |
---|---|
How to lodge | – Visit or write to any branch– Call the 24×7 Customer Care – Submit a form on the IDBI website – Email the bank’s support ID |
What happens next | Complaint is instantly assigned to the concerned branch for action. |
Turn-around time | Within 8 working days you receive a resolution or an update. |
If unresolved / unsatisfactory | Branch must guide you to the next escalation level. |
Second Level – Grievance Redressal Officer (GRO) at Zonal Level
Step | Details |
---|---|
When to escalate | – No reply within 8 working days or – Resolution not satisfactory |
How to escalate | Email / write to the Zonal GRO (contact details available on IDBI website or from your branch). |
Response time | GRO responds within 3 additional working days (i.e., by Day 11 from complaint date). |
Third Level – Principal Nodal Officer (PNO)
Step | Details |
---|---|
When to escalate | No resolution by Day 11 or dissatisfaction with GRO’s reply. |
How to escalate | Write / email the Principal Nodal Officer. |
Response time | PNO replies within 3 further working days (i.e., by Day 14). |
PNO Contact
- Name & Designation: General Manager & Principal Nodal Officer
- Address: Customer Care Centre, 19ᵗʰ Floor, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005
- Tel: +91 22 6655 2143
- Email: pno@idbi.co.in
Final Escalation – Banking Ombudsman
Step | Details |
---|---|
When allowed | If the complaint remains unresolved 30 working days after first lodging, or you are not satisfied with the bank’s final reply. |
How to proceed | File a complaint with the Banking Ombudsman under RBI’s Integrated Ombudsman Scheme (details on RBI website). |
Quick Timeline Reference
- Day 0 – 8: Branch / Call Centre / Email / Website
- Day 9 – 11: Zonal GRO
- Day 12 – 14: Principal Nodal Officer
- After Day 30: Banking Ombudsman (if still unresolved)
Suggested Read: IDBI Bank Home Loan Interest Rates (Updated 2025)
Get the Best IDBI Home Loan Offers with Credit Dharma
Credit Dharma is your trusted partner for securing the best IDBI Home Loan offers, with over ₹500 Cr+ loans handled and partnerships with 20+ leading banks. We provide exclusive access to the lowest interest rates and a seamless, digital process with fast approvals in just 1-2 weeks, backed by lifetime support from our home loan experts.
Why choose Credit Dharma? We provide:
- Lowest Interest Rates: Save more with every EMI.
- Maximum Funding: Get up to 100% funding for your dream home.
- Simple & Digital Process: No tedious paperwork or branch visits.
- Expert Guidance: Lifetime support from our team of specialists.
Compare, choose, and secure the best IDBI Home Loan offer with Credit Dharma — your home loan journey starts here!
Frequently Asked Questions
For lost, damaged, or stolen cards, call IDBI Bank’s 24×7 helpline at 1800 425 7600 (toll-free) or 022-4042 6013 (non-toll-free) immediately.
Yes! Use 1800 425 7600 for general banking queries or 1800 22 1070 for mobile banking, debit/credit card blocking, or complaints.
Yes, send an email to customercare@idbi.co.in for assistance with internet banking, complaints, or other queries.
If unresolved, call 1800-209-4324 or email customercare@idbi.co.in for escalation. You can also write to their grievance redressal team for further assistance.
Contact IDBI Bank immediately at 1800 425 7600 (toll-free) or 022-4042 6013 to block your card and request a replacement