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When managing your home loan, having reliable support is crucial. IDBI home loan customer care provides comprehensive assistance to ensure your experience is smooth and hassle-free. Whether you need help with loan applications, repayment options, or resolving issues, the customer care team is there to assist you.
This blog will guide you through the various ways you can reach out to IDBI home loan customer care and what you can expect from their services
Need help with your IDBI Home Loan?
Customer Care Details
Need help with your IDBI home loan? Their care team is available 24/7 to assist you with any queries or issues.
Below are the key contact details to ensure you get the support you need quickly and efficiently.
| Contact Method | Details |
|---|---|
| Email ID | customercare@idbi.co.in |
| Toll-Free Number | 1800-209-4324 / 1800-22-1070 (24×7 service) |
| Official Address | IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005 |
| Nodal Officer | To contact the Nodal Officer: Call – 022 66908401 / 022 66908532 Email – rtgsneftops@idbi.co.in / etpc@idbi.co.in |
| Website | www.idbi.com |
IDBI Bank Grievance Redressal Mechanism
IDBI Bank’s Grievance Redressal Mechanism is designed to ensure prompt and efficient resolution of customer complaints. This structured approach provides multiple levels of escalation, ensuring that customers receive satisfactory responses at every stage of the process.
First Level – Branch, Call Centre, Email, Website
- Channels: You can submit complaints through the Call Centre, branches, website, or email at the first level.
- Assignment: The Bank assigns these complaints to the respective Branch for resolution.
- Turnaround Time: The Bank responds within 8 working days at the first level.
- Branch Responsibility:
- The branch promptly resolves complaints to your satisfaction.
- If you are not satisfied, the branch provides you with alternative avenues to escalate the issue to the second level.
Second Level – Grievance Redressal Officer (GRO) at Zonal Level
- Escalation to GRO:
- If the complaint is not resolved within 8 working days or the customer is not satisfied with the redressal by the branch, they can escalate their complaint to the Grievance Redressal Officer (GRO) at the Zonal Office on the 9th day.
- Response Time: The Bank strives to provide a response to the customer’s grievance within the next 3 working days (total 11 working days from day 1).
Third Level – Principal Nodal Officer (PNO)
- Escalation to PNO:
- If the complaint is not resolved within 11 working days (from day 1), the complaint can be escalated to the Principal Nodal Officer (PNO) at the Corporate Office.
- Response Time: The Bank aims to provide a response to the customer’s grievance within the next 3 working days (total 14 working days from day 1).
Final Escalation – Banking Ombudsman
- Unresolved Complaints: If the grievance is not resolved within 30 working days of lodging the complaint, the customer can approach the Banking Ombudsman as per extant guidelines.
- PNO Contact Information:
- General Manager & Principal Nodal Officer (PNO): IDBI Bank Ltd., Customer Care Centre
- Address: 19th Floor, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005
- Telephone No: 022-6655 2143
- Email ID: pno@idbi.co.in
Conclusion
IDBI home loan customer care provides prompt and effective support for all your home loan-related queries and concerns. Whether you need assistance with your loan application, have questions about repayment, or need help resolving an issue, the customer care team is available to guide you every step of the way. With multiple channels of communication, IDBI home loan customer care ensures that you receive the help you need when you need it.
Looking for comprehensive home loan support? At Credit Dharma, we assist you every step of the way, from choosing the right loan to managing it efficiently until you fully repay it. Our dedicated team helps you throughout your home loan journey, ensuring a smooth and hassle-free experience.
Frequently Asked Questions
You can call their toll-free number or email them for help.
You can escalate your issue to the Nodal Officer for further help.
Yes, IDBI home loan customer care can assist you with your loan application process.
Yes, IDBI offers 24/7 customer support through their toll-free numbers.
Call the specific hotline number Non-Toll free number 022 – 4042 6013 to block your card quickly.
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