When managing your home loan, having reliable support is crucial. IDBI Bank Home Loan Customer Care provides comprehensive assistance to ensure your experience is smooth and hassle-free. Whether you need help with loan applications, repayment options, or resolving issues, the customer care team is there to assist you.
IDBI Customer Care Number & Details
IDBI Bank offers a comprehensive suite of customer care services, ensuring accessible support across multiple channels.
| Contact Method | Details |
|---|---|
| Email ID | customercare@idbi.co.in |
| Toll-Free Number | 1800-209-4324 / 1800-22-1070 (24×7 service) |
| Non-Toll free number | 022 – 4042 6013 |
| Official Address | IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005 |
| Nodal Officer | To contact the Nodal Officer: Call – 022 66908401 / 022 66908532 Email – rtgsneftops@idbi.co.in / etpc@idbi.co.in |
| Website | www.idbi.com |
Suggested Read: IDBI Bank Home Loan Statement Download
IDBI Bank Grievance Redressal
A four-tier escalation matrix that guarantees time-bound, transparent resolution of your complaint—right up to the Banking Ombudsman, if required.
First Level – Branch, Call Centre, Email, Website
| Step | Details |
|---|---|
| How to lodge | – Visit or write to any branch– Call the 24×7 Customer Care – Submit a form on the IDBI website – Email the bank’s support ID |
| What happens next | Complaint is instantly assigned to the concerned branch for action. |
| Turn-around time | Within 8 working days you receive a resolution or an update. |
| If unresolved / unsatisfactory | Branch must guide you to the next escalation level. |
Second Level – Grievance Redressal Officer (GRO) at Zonal Level
| Step | Details |
|---|---|
| When to escalate | – No reply within 8 working days or – Resolution not satisfactory |
| How to escalate | Email / write to the Zonal GRO (contact details available on IDBI website or from your branch). |
| Response time | GRO responds within 3 additional working days (i.e., by Day 11 from complaint date). |
Third Level – Principal Nodal Officer (PNO)
| Step | Details |
|---|---|
| When to escalate | No resolution by Day 11 or dissatisfaction with GRO’s reply. |
| How to escalate | Write / email the Principal Nodal Officer. |
| Response time | PNO replies within 3 further working days (i.e., by Day 14). |
PNO Contact
- Name & Designation: General Manager & Principal Nodal Officer
- Address: Customer Care Centre, 19ᵗʰ Floor, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005
- Tel: +91 22 6655 2143
- Email: pno@idbi.co.in
Final Escalation – Banking Ombudsman
| Step | Details |
|---|---|
| When allowed | If the complaint remains unresolved 30 working days after first lodging, or you are not satisfied with the bank’s final reply. |
| How to proceed | File a complaint with the Banking Ombudsman under RBI’s Integrated Ombudsman Scheme (details on RBI website). |
Quick Timeline Reference
- Day 0 – 8: Branch / Call Centre / Email / Website
- Day 9 – 11: Zonal GRO
- Day 12 – 14: Principal Nodal Officer
- After Day 30: Banking Ombudsman (if still unresolved)
Suggested Read: IDBI Bank Home Loan Interest Rates (Updated 2025)
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Frequently Asked Questions
For lost, damaged, or stolen cards, call IDBI Bank’s 24×7 helpline at 1800 425 7600 (toll-free) or 022-4042 6013 (non-toll-free) immediately.
Yes! Use 1800 425 7600 for general banking queries or 1800 22 1070 for mobile banking, debit/credit card blocking, or complaints.
Yes, send an email to customercare@idbi.co.in for assistance with internet banking, complaints, or other queries.
If unresolved, call 1800-209-4324 or email customercare@idbi.co.in for escalation. You can also write to their grievance redressal team for further assistance.
Contact IDBI Bank immediately at 1800 425 7600 (toll-free) or 022-4042 6013 to block your card and request a replacement
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