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Home > Home Loan > IDBI Bank Home Loan > IDBI Home Loan Customer Care

IDBI Home Loan Customer Care

June 9, 2025
Table of Contents

When managing your home loan, having reliable support is crucial. IDBI Bank Home Loan Customer Care provides comprehensive assistance to ensure your experience is smooth and hassle-free. Whether you need help with loan applications, repayment options, or resolving issues, the customer care team is there to assist you.


IDBI Customer Care Number & Details

IDBI Bank offers a comprehensive suite of customer care services, ensuring accessible support across multiple channels.

Contact MethodDetails
Email IDcustomercare@idbi.co.in 
Toll-Free Number1800-209-4324 / 1800-22-1070 (24×7 service)
Non-Toll free number022 – 4042 6013
Official AddressIDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005
Nodal Officer To contact the Nodal Officer:
Call – 022 66908401 / 022 66908532
Email – rtgsneftops@idbi.co.in / etpc@idbi.co.in
Websitewww.idbi.com

Suggested Read: IDBI Bank Home Loan Statement Download


IDBI Bank Grievance Redressal

A four-tier escalation matrix that guarantees time-bound, transparent resolution of your complaint—right up to the Banking Ombudsman, if required.

First Level – Branch, Call Centre, Email, Website

StepDetails
How to lodge– Visit or write to any branch– Call the 24×7 Customer Care
– Submit a form on the IDBI website
– Email the bank’s support ID
What happens nextComplaint is instantly assigned to the concerned branch for action.
Turn-around timeWithin 8 working days you receive a resolution or an update.
If unresolved / unsatisfactoryBranch must guide you to the next escalation level.

Second Level – Grievance Redressal Officer (GRO) at Zonal Level

StepDetails
When to escalate– No reply within 8 working days or
– Resolution not satisfactory
How to escalateEmail / write to the Zonal GRO (contact details available on IDBI website or from your branch).
Response timeGRO responds within 3 additional working days (i.e., by Day 11 from complaint date).

Third Level – Principal Nodal Officer (PNO)

StepDetails
When to escalateNo resolution by Day 11 or dissatisfaction with GRO’s reply.
How to escalateWrite / email the Principal Nodal Officer.
Response timePNO replies within 3 further working days (i.e., by Day 14).

PNO Contact

  • Name & Designation: General Manager & Principal Nodal Officer
  • Address: Customer Care Centre, 19ᵗʰ Floor, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005
  • Tel: +91 22 6655 2143
  • Email: pno@idbi.co.in

Final Escalation – Banking Ombudsman

StepDetails
When allowedIf the complaint remains unresolved 30 working days after first lodging, or you are not satisfied with the bank’s final reply.
How to proceedFile a complaint with the Banking Ombudsman under RBI’s Integrated Ombudsman Scheme (details on RBI website).

Quick Timeline Reference

  • Day 0 – 8: Branch / Call Centre / Email / Website
  • Day 9 – 11: Zonal GRO
  • Day 12 – 14: Principal Nodal Officer
  • After Day 30: Banking Ombudsman (if still unresolved)

Suggested Read: IDBI Bank Home Loan Interest Rates (Updated 2025)


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Frequently Asked Questions

How do I contact IDBI Bank Customer Care for urgent card-related issues?

For lost, damaged, or stolen cards, call IDBI Bank’s 24×7 helpline at 1800 425 7600 (toll-free) or 022-4042 6013 (non-toll-free) immediately.

Are there toll-free numbers for IDBI Bank assistance?

Yes! Use 1800 425 7600 for general banking queries or 1800 22 1070 for mobile banking, debit/credit card blocking, or complaints.

Can I reach out to IDBI Bank via email instead of calling?

Yes, send an email to customercare@idbi.co.in for assistance with internet banking, complaints, or other queries.

How do I escalate a grievance if it’s not resolved?

If unresolved, call 1800-209-4324 or email customercare@idbi.co.in for escalation. You can also write to their grievance redressal team for further assistance.

What should I do if my card is stolen while traveling?

Contact IDBI Bank immediately at 1800 425 7600 (toll-free) or 022-4042 6013 to block your card and request a replacement

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