Facing issues with your SBI home loan customer care can be overwhelming, especially when dealing with a complex customer service process. Imagine a world where someone promptly answers your questions, handles your concerns with care, and provides peace of mind just a call or email away.
In this blog, we’ll show you how to make this your reality. This will ensure your home loan experience is smooth and stress-free.
Customer Care Details
| Contact Method | Details |
|---|---|
| Email ID | customercare.homeloans@sbi.co.in |
| Toll-Free Number | 1800 1234 / 1800 2100 / 1800 11 2211 / 1800 425 3800 |
| Text Message | SMS “UNHAPPY” to 8008 20 20 20 |
| Official Address | Customer Service DepartmentState Bank of IndiaState Bank Bhavan, 16th FloorMadam Cama Road,Mumbai 400 021 |
| Website | https://homeloans.sbi/ |
Grievance Redressal
If you’re not satisfied with the resolution provided by SBI’s customer care team, the Grievance Redressal process offers a structured way to escalate your issue. Below, we’ve attached a comprehensive table with the addresses and helpline numbers of the Grievance Redressal Cells at various Local Head Offices across the country.
When escalating your complaint, make sure your letter or email includes your contact details, a clear and concise description of the issue, and any supporting documents that can substantiate your case. Providing this information helps the Grievance Redressal Officer to effectively address your concern. For a faster resolution, ensure your submission is detailed. You can follow up if you don’t receive a response within a reasonable timeframe.
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Addresses and Helpline Numbers of Grievance Redressal Cells at Local Head Offices:
| Circle Addresses | Grievance Cell E-mail Address / Telephone Nos. |
|---|---|
| AHMEDABAD State Bank of India, Local Head Office, SBI Tower, 53 A, Gift City, Gandhinagar 382355 | Email: agmcustomer.lhoahm@sbi.co.inGrievance Cell Tel No:079-23320101, 23320102 |
| AMARAVATI State Bank of India, Local Head Office (Andhra Pradesh), Amaravati Circle, Hybank Towers, Gunfoundry, Hyderabad-500001 | Email: agmcustomer.lhoand@sbi.co.inGrievance Cell Tel No: 040-23387350, 040-23387268 |
| BENGALURU State Bank of India, Local Head Office,65, St. Mark’s Road, Bangalore – 560001 | Email: agmcustomer.lhoban@sbi.co.inGrievance Cell Tel No: (080) 25943126, 25943500 |
| CHANDIGARH State Bank of India, Local Head Office,Sector-17A, Chandigarh-160017 | Email: agmcustomer.lhocha@sbi.co.inGrievance Cell Tel No: (0172)4567423, 4562402 |
| CHENNAI State Bank of India, Local Head Office,16, College Lane, Nungambakkam, Chennai-600006 | Email: agmcustomer.lhoche@sbi.co.inGrievance Cell Tel No: 044-28308688, 28308809 |
| GUWAHATI State Bank of India, Local Head Office,Opposite Assam Sachivalay, G.S Road, Dispur, Guwahati-781006 | Email: agmcustomer.lhoguw@sbi.co.inGrievance Cell Tel No: 0361-2237513, 2237663 |
| HYDERABAD State Bank of India, Local Head Office,Bank Street, Koti, Hyderabad-500095 | Email: agmcustomer.lhohyd@sbi.co.inGrievance Cell Tel No: (040)23466513, 23466108 |
| JAIPUR State Bank Of India, Local Head Office, Near Udyog Bhawan, Tilak Marg, C-scheme, Jaipur-302005 | Email: agmcustomer.lhojai@sbi.co.inGrievance Cell Tel No: (0141)2256103 |
| KOLKATA State Bank of India, Local Head Office,Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 | Email: agmcustomer.lhokol@sbi.co.inGrievance Cell Tel No: 9674710403, 033 -22489333 |
| MAHARASHTRA SBI, “Synergy”, Plot No -C-6, G Block, Bandra Kurla Complex, Bandra (E), Mumbai-400051 | E-mail: agmcustomer.lhomah@sbi.co.inGrievance Cell Tel No: 022-26445124 |
| MUMBAI METRO SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051 | Email: agmcustomer.lhomum@sbi.co.inGrievance Cell Tel No: (022) 26445863, 26445864 |
| NEW DELHI State Bank of India, Local Head Office,11, Parliament Street, New Delhi-110001 | Email: agmcustomer.lhodel@sbi.co.inGrievance Cell Tel No: (011) 23404124, 23407121 |
| THIRUVANANTHAPURAM State Bank of India, Local Head Office,Poojappura, Thiruvananthapuram – 695012 | Email: agmcustomer.lhotri@sbi.co.inGrievance Cell Tel No: (0471) -2192666 |
Details of the Principal Nodal Officer
If your grievance remains unresolved after contacting the Grievance Redressal Officer, you have the option to escalate it to the Principal Nodal Officer for a higher level of resolution.
Email: gm.customer@sbi.co.in
When reaching out via email, provide a comprehensive summary of your issue, including any previous communications and your case reference numbers. So that, your concern is reviewed quickly and accurately.
Phone: 022-22741216
This number will connect you directly with the PNO or his team. This way, you can receive immediate assistance and updates on your case.
Address:
Principal Nodal Officer
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021
Whether you’re writing or calling, make sure to include all relevant details and documentation related to your complaint. Providing this information upfront will help the Principal Nodal Officer address your concern more effectively and provide a quicker resolution.
Parting Notes
For comprehensive support with your home loan queries, SBI Home Loan Customer Care is ready to assist. However, if you’re looking for a streamlined and personalized home loan experience, consider Credit Dharma. Our experts are dedicated to guiding you through every step of the process. Ensuring a hassle-free journey from application to repayment.
Take the next step towards your dream home with Credit Dharma. Contact us today to explore your home loan options and experience unmatched customer care.
Frequently Asked Questions [FAQs]
You can contact SBI home loan customer care via email at customercare.homeloans@sbi.co.in, toll-free numbers 1800 1234, 1800 2100, 1800 11 2211, or by sending an SMS with “UNHAPPY” to 8008 20 20 20.
If your complaint remains unresolved, you can escalate it to the Principal Nodal Officer by emailing gm.customer@sbi.co.in or calling 022-22741216. Provide all relevant details for a quicker resolution.
When emailing the Principal Nodal Officer, include a comprehensive summary of your issue, any previous correspondence, and your case reference numbers. This helps in reviewing your concerns promptly and accurately.
Grievance redressal contact details, including email addresses and phone numbers, are available for various Local Head Offices across India. This information can assist you in escalating issues regionally.
When contacting SBI customer care, provide your loan account number, a clear description of your issue, and any supporting documents. This ensures your concern is addressed efficiently.
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