Facing issues with your SBI home loan customer care can be overwhelming, especially when dealing with a complex customer service process. Imagine a world where someone promptly answers your questions, handles your concerns with care, and provides peace of mind just a call or email away.
In this blog, we’ll show you how to make this your reality. This will ensure your home loan experience is smooth and stress-free.
SBI Home Loan Customer Care Number (Toll-Free & 24×7 Support)
| Contact Method | Details |
|---|---|
| Email ID | customercare.homeloans@sbi.co.in |
| Toll-Free Number | 1800 1234 / 1800 2100 / 1800 11 2211 / 1800 425 3800 |
| Text Message | SMS “UNHAPPY” to 8008 20 20 20 |
| Official Address | Customer Service DepartmentState Bank of IndiaState Bank Bhavan, 16th FloorMadam Cama Road,Mumbai 400 021 |
| Website | https://homeloans.sbi/ |
Suggested Read: How to Download SBI Home Loan Statement?
SBI Home LoanCustomer Care: Regional Wise
| Region | Local Head Office Address | Phone Number(s) | Email ID |
|---|---|---|---|
| Ahmedabad | SBI, LHO, SBI Tower, 53 A, Gift City, Gandhinagar 382355 | 079-23320101, 23320102 | agmcustomer.lhoahm@sbi.co.in |
| Amaravati | SBI, LHO (Andhra Pradesh), Hybank Towers, Gunfoundry, Hyderabad-500001 | 040-23387350, 23387268 | agmcustomer.lhoand@sbi.co.in |
| Bengaluru | SBI, LHO, 65, St. Mark’s Road, Bangalore – 560001 | 080-25943126, 25943500 | agmcustomer.lhoban@sbi.co.in |
| Bhopal | SBI, LHO, Hoshangabad Road, Bhopal 462011 (M.P.) | 0755-2575226, 2575537 | agmcustomer.lhobho@sbi.co.in |
| Bhubaneswar | SBI, LHO, 111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar, 751001 | 0674-2600682 | agmcustomer.lhobhu@sbi.co.in |
| Chandigarh | SBI, LHO, Sector-17A, Chandigarh-160017 | 0172-4567423, 4562402 | agmcustomer.lhocha@sbi.co.in |
| Chennai | SBI, LHO, 16, College Lane, Nungambakkam, Chennai-600006 | 044-28308688, 28308809 | agmcustomer.lhoche@sbi.co.in |
| Guwahati | SBI, LHO, Opposite Assam Sachivalay, G.S Road, Dispur, Guwahati-781006 | 0361-2237513, 2237663 | agmcustomer.lhoguw@sbi.co.in |
| Hyderabad | SBI, LHO, Bank Street, Koti, Hyderabad-500095 | 040-23466513, 23466108 | agmcustomer.lhohyd@sbi.co.in |
| Jaipur | SBI, LHO, Near Udyog Bhawan, Tilak Marg, C-scheme, Jaipur-302005 | 0141-2256103 | agmcustomer.lhojai@sbi.co.in |
| Kolkata | SBI, LHO, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 | 033-22489333, 9674710403 | agmcustomer.lhokol@sbi.co.in |
| Lucknow | SBI, LHO, Moti Mahal Marg, Lucknow 226001 | 0522-2295392, 9076603495 | agmcustomer.lholuc@sbi.co.in |
| Mumbai Metro | SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 | 022-26445863, 26445864 | agmcustomer.lhomum@sbi.co.in |
| New Delhi | SBI, LHO, 11, Parliament Street, New Delhi-110001 | 011-23404124, 23407121 | agmcustomer.lhodel@sbi.co.in |
| Patna | SBI, LHO, West of Gandhi Maidan, Patna-800001 | 0612-2219469 | agmcustomer.lhopat@sbi.co.in |
| Thiruvananthapuram | SBI, LHO, Poojappura, Thiruvananthapuram – 695012 | 0471-2192666 | agmcustomer.lhotri@sbi.co.in |
Suggested Read: SBI Home Loan Interest Rates 2025
SBI Home LoanCustomer Care Email ID
- General Home Loan Queries: customercare.homeloans@sbi.co.in
- General Customer Support: customercare@sbi.co.in
- Contact Centre Support: contactcentre@sbi.co.in
- Grievance Redressal (Escalation): gm.customer@sbi.co.in
Also Read: SBI Home Loan Insurance
SBI Home Loan NRI Customer Care Numbers
| Country | Toll-Free Number |
|---|---|
| Australia | 1800-012-473 |
| Bahrain | 80-801-724 |
| Belgium | 80-076-562 |
| Canada | 1866-3284-209 |
| France | 800-740-849 |
| Germany | 800-183-0736 |
| Hong Kong | 800-932-045 |
| India | 1800 425 3800 / 1800 11 2211 / +91-80-26599990 (chargeable) |
| Italy | 800-789-407 |
| Japan | 006-633-812-439 |
| Netherlands | 800-022-3031 |
| New Zealand | 800-449-909 |
| Oman | 800-757-92 |
| Qatar | 00800-100-157 |
| Russia | 810-800-293-010-12 |
| Saudi Arabia | 800-814-4209 |
| Singapore | 800-101-2333 |
| South Africa | 800-982-360 |
| UAE | 800-091-190-05 |
| UK | 808-101-7633 |
| USA | 1866-328-4209 |
| Region | Contact Number | Email ID |
|---|---|---|
| Gujarat & UTs | 7600035248 | nridesk.lhoahm@sbi.co.in |
| Andhra Pradesh | 7799304333 | surya.kodavali@sbi.co.in |
| Karnataka | 7019830844 | arun.nesarkar@sbi.co.in |
| Madhya Pradesh & Chhattisgarh | 9907081898 | vishal.wadhwani@sbi.co.in |
| Odisha | 6371087292 | minu.minz1@sbi.co.in |
| Chandigarh, Punjab, Haryana, HP | 9702025813 | cmhome.lhocha@sbi.co.in |
| Tamil Nadu & Puducherry | 9445865860 | satish.r@sbi.co.in |
| Delhi, Uttarakhand, Western UP | 9821589975 | akash.agrawal@sbi.co.in |
| North-East States | 9435561352 | nilakshi.choudhary@sbi.co.in |
| Telangana | 9492677426 | t.srikanth@sbi.co.in |
| Rajasthan | 8003221999 | deepak.sharma4@sbi.co.in |
| West Bengal, Sikkim, Andaman & Nicobar Islands | 9674711166 | chandan.chowdhury@sbi.co.in |
For a complete list of NRI Nodal Officers, please refer to the official SBI document: NRI Contact Details.
Also Read: Minimum CIBIL Score for SBI Home Loans
How to Contact SBI Home Loan Customer Care via Online Platforms
| Platform | Contact Info / Link | Purpose / Services Offered |
|---|---|---|
| Email – Home Loan | customercare.homeloans@sbi.co.in | Specific home loan queries |
| Email – General | customercare@sbi.co.in | General banking/customer service |
| Email – Contact Centre | contactcentre@sbi.co.in | Customer service support |
| Email – Escalation | gm.customer@sbi.co.in | Grievance redressal or issue escalation |
| Online Complaint | Submit Complaint | Lodge a complaint online |
| Track Complaint | Track Status | Track complaint status |
| WhatsApp Banking | Send “Hi” to +919022690226 | Balance inquiry, home loan info, interest certs, mini statement, etc. |
| WhatsApp Registration | Send “WAREG <Account Number>” to +91-7208933148 | Register your number for WhatsApp Banking |
| SMS Feedback | Send “UNHAPPY” to 8008202020 | Raise dissatisfaction/feedback |
| Toll-Free Numbers | 1800 1234, 1800 2100, 1800 11 2211, 1800 425 3800 | General customer care support |
| Toll Number | 080-26599990 | For calling from international/chargeable lines |
Also Read: How to Apply for a SBI Home Loan?
SBI Home Loan Grievance Redressal
If you’re not satisfied with the resolution provided by SBI’s customer care team, the Grievance Redressal process offers a structured way to escalate your issue. Below, we’ve attached a comprehensive table with the addresses and helpline numbers of the Grievance Redressal Cells at various Local Head Offices across the country.
When escalating your complaint, make sure your letter or email includes your contact details, a clear and concise description of the issue, and any supporting documents that can substantiate your case. Providing this information helps the Grievance Redressal Officer to effectively address your concern. For a faster resolution, ensure your submission is detailed. You can follow up if you don’t receive a response within a reasonable timeframe.
Considering a home loan from SBI? Check EMI details now using our online calculator.
Addresses and Helpline Numbers of Grievance Redressal Cells at Local Head Offices:
| Circle Addresses | Grievance Cell E-mail Address / Telephone Nos. |
|---|---|
| AHMEDABAD State Bank of India, Local Head Office, SBI Tower, 53 A, Gift City, Gandhinagar 382355 | Email: agmcustomer.lhoahm@sbi.co.inGrievance Cell Tel No:079-23320101, 23320102 |
| AMARAVATI State Bank of India, Local Head Office (Andhra Pradesh), Amaravati Circle, Hybank Towers, Gunfoundry, Hyderabad-500001 | Email: agmcustomer.lhoand@sbi.co.inGrievance Cell Tel No: 040-23387350, 040-23387268 |
| BENGALURU State Bank of India, Local Head Office,65, St. Mark’s Road, Bangalore – 560001 | Email: agmcustomer.lhoban@sbi.co.inGrievance Cell Tel No: (080) 25943126, 25943500 |
| CHANDIGARH State Bank of India, Local Head Office,Sector-17A, Chandigarh-160017 | Email: agmcustomer.lhocha@sbi.co.inGrievance Cell Tel No: (0172)4567423, 4562402 |
| CHENNAI State Bank of India, Local Head Office,16, College Lane, Nungambakkam, Chennai-600006 | Email: agmcustomer.lhoche@sbi.co.inGrievance Cell Tel No: 044-28308688, 28308809 |
| GUWAHATI State Bank of India, Local Head Office,Opposite Assam Sachivalay, G.S Road, Dispur, Guwahati-781006 | Email: agmcustomer.lhoguw@sbi.co.inGrievance Cell Tel No: 0361-2237513, 2237663 |
| HYDERABAD State Bank of India, Local Head Office,Bank Street, Koti, Hyderabad-500095 | Email: agmcustomer.lhohyd@sbi.co.inGrievance Cell Tel No: (040)23466513, 23466108 |
| JAIPUR State Bank Of India, Local Head Office, Near Udyog Bhawan, Tilak Marg, C-scheme, Jaipur-302005 | Email: agmcustomer.lhojai@sbi.co.inGrievance Cell Tel No: (0141)2256103 |
| KOLKATA State Bank of India, Local Head Office,Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 | Email: agmcustomer.lhokol@sbi.co.inGrievance Cell Tel No: 9674710403, 033 -22489333 |
| MAHARASHTRA SBI, “Synergy”, Plot No -C-6, G Block, Bandra Kurla Complex, Bandra (E), Mumbai-400051 | E-mail: agmcustomer.lhomah@sbi.co.inGrievance Cell Tel No: 022-26445124 |
| MUMBAI METRO SBI, “Synergy”, Plot No – C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai – 400051 | Email: agmcustomer.lhomum@sbi.co.inGrievance Cell Tel No: (022) 26445863, 26445864 |
| NEW DELHI State Bank of India, Local Head Office,11, Parliament Street, New Delhi-110001 | Email: agmcustomer.lhodel@sbi.co.inGrievance Cell Tel No: (011) 23404124, 23407121 |
| THIRUVANANTHAPURAM State Bank of India, Local Head Office,Poojappura, Thiruvananthapuram – 695012 | Email: agmcustomer.lhotri@sbi.co.inGrievance Cell Tel No: (0471) -2192666 |
Details of the Principal Nodal Officer
If your grievance remains unresolved after contacting the Grievance Redressal Officer, you have the option to escalate it to the Principal Nodal Officer for a higher level of resolution.
Email: gm.customer@sbi.co.in
When reaching out via email, provide a comprehensive summary of your issue, including any previous communications and your case reference numbers. So that, your concern is reviewed quickly and accurately.
Phone: 022-22741216
This number will connect you directly with the PNO or his team. This way, you can receive immediate assistance and updates on your case.
Address:
Principal Nodal Officer
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021
Whether you’re writing or calling, make sure to include all relevant details and documentation related to your complaint. Providing this information upfront will help the Principal Nodal Officer address your concern more effectively and provide a quicker resolution.
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Frequently Asked Questions
You can contact SBI home loan customer care via email at customercare.homeloans@sbi.co.in, toll-free numbers 1800 1234, 1800 2100, 1800 11 2211, or by sending an SMS with “UNHAPPY” to 8008 20 20 20.
If your complaint remains unresolved, you can escalate it to the Principal Nodal Officer by emailing gm.customer@sbi.co.in or calling 022-22741216. Provide all relevant details for a quicker resolution.
When emailing the Principal Nodal Officer, include a comprehensive summary of your issue, any previous correspondence, and your case reference numbers. This helps in reviewing your concerns promptly and accurately.
Grievance redressal contact details, including email addresses and phone numbers, are available for various Local Head Offices across India. This information can assist you in escalating issues regionally.
When contacting SBI customer care, provide your loan account number, a clear description of your issue, and any supporting documents. This ensures your concern is addressed efficiently.
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