When managing your home loan, having reliable support is crucial. Axis Bank home loan customer care provides comprehensive assistance to ensure your experience is smooth and hassle-free. Whether you need help with loan applications, repayment options, or resolving issues, the customer care team is there to assist you.
Axis Bank Home Loan Customer Care Contact Information
To facilitate effective communication with customers, in addition, Axis Bank offers various channels for customer support.
| Contact Category | Contact Information |
|---|---|
| Toll Free Number | 1860 419 5555/ 1860 500 5555 |
| Charges Applicable | 1860 500 4971 |
| NRI Non Toll Free Number | +91 40 67174100 |
| NRI (Toll Free Number) | USA: 1855 2055577 Saudi Arabia: 800 850 0000UK: 8008 178 5040 UAE: 8000 3750 3218 Singapore: 800 1206 355 Qatar: 00 800 100 348 Canada: 1855 436 0726 Australia: 1800 153 861 |
| SMS for E Statement | “ESTMT” to 56161600/ 9951860002 |
| Register Your Complaints | Complaint Form |
| Corporate Office | Axis Bank Limited, “Axis House” P.B Marg, Worli Mumbai – 400025 |
Read More: Axis Bank Home Loan Top Up
Axis Bank Grievance Redressal Cell
Axis Bank’s Grievance Redressal Policy is designed to ensure customer complaints are handled efficiently and fairly. It offers a multi-level approach, allowing customers to escalate their issues if not resolved at the initial stage.
Level 1 – Registering/ Lodging the Complaint
| Channel | Details |
|---|---|
| Branches & Loan Centers | Visit any Axis Bank branch or loan center for loan-related complaints. |
| Phone Banking | Call: 1860-419-5555 1860-500-5555 |
| Email/Webchat | Lodge complaints via official Axis Bank email or webchat channels. |
| Website Support | Visit: www.axisbank.com/support |
| Social Media Handles | Raise concerns on Axis Bank’s official social media platforms. |
Turnaround Time
- 10 days for a response to Level 1 complaints.
Contact Points for Overseas Customers
| Country/Location | Reason | Email ID |
|---|---|---|
| Abu Dhabi Representative Office | Complaints related to ADRO | complaints.adro@axisbank.com |
| Dubai Representative Office | Complaints related to DRO | complaints.dro@axisbank.com |
| Sharjah Representative Office | Complaints related to SRO | complaints.sro@axisbank.com |
| Dubai International Finance Centre (DIFC) | Complaints related to DIFC | complaints.difc@axisbank.com |
| Gift City IBU | Complaints related to Gift City | complaints.gifcity@axisbank.com |
Level 2 – Circle Nodal Officer/ Nodal Officer HO
If the response at Level 1 is unsatisfactory, customers can escalate their complaint to the Circle Nodal Officer or Nodal Officer at Head Office (HO). This applies to both domestic and overseas customers.
Key Points
- The Nodal Officer will acknowledge the complaint and record it in the system.
- The Bank’s Turnaround Time (TAT) for a response is 10 days.
Contact Details for Escalation
| Category | Details |
|---|---|
| Nodal Officer (HO) | Name: Mr. Ashok Sunar Address: Axis Bank Ltd, NPC 1, 5th Floor, “Gigaplex”, Plot No 1, L.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708. Email: nodal.officer@axisbank.com Call: 91-080-61865200 Timings: 9:30 AM to 5:30 PM, Monday to Saturday (Except 2nd & 4th Saturdays, Bank Holidays) |
| Nodal Officer for Persons with Disabilities | Name: Mr. Manish Katyar Address: Same as above. Email: nodal.officer@axisbank.com Call: 91-080-61865200 Timings: Same as above. |
| Digital Lending Grievance Redressal Officer (GRO) | Name: Mr. Ashish Rajput Address: Same as above. Email: nodal.officer@axisbank.com Call: 91-080-61865200 Timings: Same as above. |
Level 3 – Principal Nodal Officer
If the response at Level 2 is unsatisfactory, customers can escalate the issue to the Principal Nodal Officer (PNO).
Key Points
- The Principal Nodal Officer will acknowledge and record the complaint.
- The Bank’s Turnaround Time (TAT) for a response is 10 days.
Contact Details for Principal Nodal Officer (PNO)
| Category | Details |
|---|---|
| Principal Nodal Officer | Name: Ms. Deepti Radkar Address: Axis Bank Ltd, NPC 1, 5th Floor, “Gigaplex”, Plot No 1.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708. Email: pno@axisbank.com Call: 91-080-61865098 Timings: 9:30 AM to 5:30 PM, Monday to Saturday (Except 2nd & 4th Saturdays, Bank Holidays) |
Level 4 – Office of Banking Ombudsman
If the customer’s issue remains unresolved at Levels 1, 2, or 3, or if the Bank fails to provide a resolution within 30 days, the matter can be escalated to the Banking Ombudsman’s Office.
Contact Details for Banking Ombudsman
| Details | Contact Link |
|---|---|
| Banking Ombudsman Office | For further escalation, visit: Banking Ombudsman Details |
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Contact Details of Axis Bank Nodal Officers
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Conclusion
Looking for comprehensive home loan support? At Credit Dharma, we assist you every step of the way, from choosing the right loan to managing it efficiently until you fully repay it. Our dedicated team helps you throughout your home loan journey, ensuring a smooth and hassle-free experience.
Frequently Asked Questions
Axis Bank customer care is available 24/7 for assistance.
You can contact Axis Bank for home loan-related queries through several alternative methods aside from the toll-free number. First, you can visit a nearby Axis Bank branch to speak directly with a home loan representative. Additionally, Axis Bank offers a web chat feature on its official website, allowing customers to engage in real-time conversations with customer service representatives.
Yes, Axis Bank provides specific email addresses for home loan-related queries and grievances:
1. For general home loan queries, you can email customer.service@axisbank.com.
2. For escalating home loan grievances, you can contact the Nodal Officer by emailing nodal.officer@axisbank.com.
3. For further escalation to the Principal Nodal Officer, you can email pno@axisbank.com.
4. For Circle-specific Nodal Officer contacts, refer to the table in the blog post which lists the email IDs for different regions.
Axis Bank aims to resolve most complaints within 7 working days. However, complex issues may take longer. If your complaint is not resolved within this timeframe, you can escalate it to the Nodal Officer.
Axis Bank’s official WhatsApp customer care number is 7036165000. Customers can initiate contact by sending a simple “Hi” to this number, which allows them to access a variety of banking services, including inquiries about account balances, loan information, and more.
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