In today’s fast-paced financial landscape, customer care has become a critical component of a bank’s service offering, especially for products as complex and significant as home loans.
Axis Bank, one of India’s leading private sector banks, has set a high standard in customer service with its dedicated Home Loan Customer Care. This service is more than just a support system—it acts as an integral part of the customer journey, providing essential guidance, problem resolution, and personalized assistance.
Get the best support for your home loan journey!
Axis Banks Home Loan Customer Care Numbers
Axis Bank offers a variety of customer care services to assist its clients effectively. Below is a table summarising the essential Axis Bank home loan customer care number details:
| Service | Contact Information |
|---|---|
| Email ID | customer.service@axisbank.com |
| Toll-Free Number | 18604195555, 18605005555 |
| Text Message | SMS “HELP” to 5676782 |
| Official Address | Axis Bank Limited, 1st Floor, Axis House, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400025 |
| Website | axisbank.com |
| Online Form | Register complaints through the Online Web Form. |
Axis Bank Grievance Redressal Cell
Axis Bank’s Grievance Redressal Policy is designed to ensure customer complaints are handled efficiently and fairly. It offers a multi-level approach, allowing customers to escalate their issues if not resolved at the initial stage.
Level 1
- Call Centers / Phone Banking Centers:
- Call at 1860-419-5555 or 1860-500-5555 (charges apply).
- Toll-free helpline: 1800-103-5577 (available from 8 am to 8 pm).
- Website Support:
- Visit www.axisbank.com/support.
- Branches / Loan Centers:
- Locate the nearest branch or loan center at www.axisbank.com.
- Axis AHA!:
- Access support through their chatbot by visiting their website.
Level 2
- Write to:
- Nodal Officer, Mr. Ashok Sunar, Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708.
- Email:
- Call:
- Phone number: 91-080-61865200
- Availability: 9:30 AM to 5:30 PM (Monday to Saturday, excluding 2nd & 4th Saturdays and Bank Holidays.)
Note:
- The Nodal office will acknowledge the issue and record it in the system.
- The Bank has a defined turnaround time of 10 days for a response.
Level 3
- Write to:
- Ms. Deepti Bhalchandra Radkar,
Principal Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, “
Gigaplex”, Plot No. I.T.5, MIDC, Airoli Knowledge Park,
Airoli, Navi Mumbai – 400708.
- Ms. Deepti Bhalchandra Radkar,
- Email:
- Call:
- Ph. 91-080-61865098
- Available from 9:30 AM to 5:30 PM, Monday to Saturday (excluding 2nd & 4th Saturdays and Bank Holidays).
Note:
- The Principal Nodal office will acknowledge the issue and record it in the system.
- The Bank has a defined turnaround time of 10 days for a response at this level.
How to Contact the Nodal Officer?
If your issue remains unresolved after complaining to the Grievance Redressal, you can escalate it to the Nodal Officer. The process includes:
- Download the Grievance Form: Fill out the grievance form available on the Axis Bank website.
- Email the Nodal Officer: Use the online form to send an email to the Nodal Officer at nodal.officer@axisbank.com.
Contact Details of Nodal Officers for Axis Bank:
Principal Nodal Officer
If the response from the Nodal Officer is unsatisfactory, you can further escalate the complaint to the Principal Nodal Officer. To contact the Principal Nodal Officer of Axis Bank, follow these steps:
- Download and Fill the Grievance Form: Similar to Level 2, customers need to fill out the grievance form.
- Email the Principal Nodal Officer: Use the online form to send an email to the Principal Nodal Officer at pno@axisbank.com.
Contact Information:
- Principal Nodal Officer: Mrs. Neeta Bhatt
- Address: Axis Bank Ltd., 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai – 400 025
- Phone: 080-61865200
- Timings: (9:30 a.m. to 5:30 p.m., Monday to Friday, except bank holidays and 2nd and 4th Saturdays)
Note:
- Provide all relevant details when escalating your complaint.
- Include your previous complaint reference number.
- State the reason for escalation clearly.
- Use grievance forms available on the Axis Bank website.
- Ensure all necessary information is included in your complaint.
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Conclusion
Axis Bank’s home loan customer care is designed to provide you with efficient and reliable support throughout your home loan journey. Whether you need assistance with your application, have questions about your loan, or need to file a complaint, the bank’s dedicated team is available to help you every step of the way.
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Frequently Asked Questions
Axis Bank customer care is available 24/7 for assistance.
You can contact Axis Bank for home loan-related queries through several alternative methods aside from the toll-free number. First, you can visit a nearby Axis Bank branch to speak directly with a home loan representative. Additionally, Axis Bank offers a web chat feature on its official website, allowing customers to engage in real-time conversations with customer service representatives.
Yes, Axis Bank provides specific email addresses for home loan-related queries and grievances:
1. For general home loan queries, you can email customer.service@axisbank.com.
2. For escalating home loan grievances, you can contact the Nodal Officer by emailing nodal.officer@axisbank.com.
3. For further escalation to the Principal Nodal Officer, you can email pno@axisbank.com.
4. For Circle-specific Nodal Officer contacts, refer to the table in the blog post which lists the email IDs for different regions.
Axis Bank aims to resolve most complaints within 7 working days. However, complex issues may take longer. If your complaint is not resolved within this timeframe, you can escalate it to the Nodal Officer.
Axis Bank’s official WhatsApp customer care number is 7036165000. Customers can initiate contact by sending a simple “Hi” to this number, which allows them to access a variety of banking services, including inquiries about account balances, loan information, and more.
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