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Home > Home Loan > Learn > Filing a Home Insurance Claim in India: A Step-by-Step Guide

Filing a Home Insurance Claim in India: A Step-by-Step Guide

April 10, 2025
8 min read
Table of Contents

8 minutes

House Insurance provides much-needed financial protection for your property and belongings. Filing a house insurance claim can seem overwhelming, especially during times of distress.

This blog walks you through the entire process, from understanding your policy to ensuring a successful claim, with tips specific to the Indian context.


Understanding House Insurance Policy

A house insurance policy covers potential damages to your house and its contents. It protects against risks like natural disasters, fire, theft, and accidents. Understanding the specific coverage in your policy is crucial to know what incidents you can claim compensation for.

Benefits and Features of a House Insurance Policy

House Insurance policies typically offer:

  • Protection Against Natural Disasters: Coverage for damages caused by floods, earthquakes, and storms.
  • Theft and Burglary Protection: Financial compensation for stolen items.
  • Fire and Accidental Damage Protection: Covers damage caused by fire, explosions, or other accidents.
  • Personal Liability Coverage: Protection against legal liabilities arising from injuries to third parties on your property.

House Insurance Policy Tenure

Homeowners in India can purchase insurance policies for tenures ranging from one year to ten years. Longer tenures often come with discounts on premiums, making them a cost-effective option for homeowners. Take a look at the following policy tenure options under House Insurance:

Coverage TypePolicy Tenure
Building Structure Only1 to 10 years
Home Contents Only1 to 5 years
Building Structure and Home Contents1 to 10 years
Please note that these are indicative numbers, please refer to the official websites for the latest updated details.

Types of House Insurance Claims

Explanation of Different Types of Claims Based on Damage:

  • Natural Disasters: If your home is damaged due to natural disasters like earthquakes or floods, your policy should provide compensation, but the exact coverage depends on your insurer’s terms.
  • Fire or Accidental Damage: Fires or other accidental damages to your home or its contents are generally covered, but ensure to check if you are covered for structural damage or just the contents.
  • Theft or Burglary: In the case of theft or burglary, your house insurance claim should compensate you for stolen items, damaged property, or both, depending on your policy.

Other types of coverages:

  • Tenant Cover: Tenant Cover protects the tenants living in a rented home. In case of damage to the tenant’s personal belongings or accidental damage to the rented property, the tenant can file a claim. Some policies may also cover rent for a temporary stay if the property is rendered uninhabitable.
  • Landlord Cover: Landlord Insurance is designed to protect property owners who lease their homes. It covers the structure, any potential loss of rent due to property damage, and legal liabilities if tenants or third parties suffer injuries on the premises.
  • Personal Accident Coverage: Personal Accident Insurance is typically part of house insurance policies that provide financial protection if the homeowner or any insured family member is injured or dies due to an accident in or around the property.
  • Public Liability Coverage:  It protects homeowners against legal liabilities if someone, like a guest or a worker, is injured or their property is damaged while on your premises. This includes medical costs, legal fees, and compensation.

How Different House Insurance Policies Cover These Scenarios

Most house insurance policies cover natural disasters and theft, but the extent of coverage can vary. For instance, some policies may exclude flood damage unless specifically included. Reading the policy details carefully is essential to understand what is covered.


Inclusions and Exclusions in Home and Property Insurance

InclusionsExclusions
Structural damage caused by fire or natural disastersDamage caused by normal wear and tear
Loss or damage to personal belongings due to theft or burglaryLosses due to war or nuclear perils
Accidental damage to your home’s interiorDamage to items not mentioned in the policy schedule
Liability for third-party injuries on your propertyDamage caused by poor maintenance or negligence
Alternate accommodation expenses during repairsLosses due to electrical or mechanical breakdown
Damage to solar panels or other renewable energy equipmentDamage caused by rodents, insects, or pets
Replacement of locks and keys in case of theftLosses due to the owner’s or tenant’s intentional acts
Please note that these are indicative numbers, please refer to the official websites for the latest updated details.

Best House Insurance Plans in India

India has multiple insurance providers offering comprehensive House Insurance plans. Some top-rated plans include:

Providers NameCoverage
Bharti AXASmart Plan Householder’s Package Policy covers the building, home contents, personal accidents, loss of rent, additional accommodation costs, pet coverage, baggage, and legal liabilities.
ICICI LombardComprehensive plan covers structural damage and contents, with a nationwide service network, 24/7 customer support, and doorstep policy delivery.
Chola MSOffers two plans: Chola MS Total Home Protect – This plan offers three-fold protection: protection for the structure of the home, protection for the contents inside the house, and protection for your family members during a disaster.Chola MS Long Term Dwellings Plan – This plan is offered exclusively to flats and apartments in high-rises used exclusively for residential purposes.
IFFCO TokioOffers three plans: All in one Home Protector Policy – This plan has twelve subsections, out of which at least three have to be chosen by the policyholder.Home Suvidha Policy – This plan offers protection to the home during natural calamities as well as due to man-made calamities like thefts and burglaries.Home Family Protector Policy – This plan offers protection to your home as well as your family members during an emergency.
HDFC ERGOProvides three plans: House Insurance for tenantsHouse Insurance for ownersHousing society insurance
Shriram GeneralDwelling Coverage plan that covers structural damage and additional structures like outhouses and sheds.
RelianceOffers two plans: House Insurance – Structure ProtectionHouse Insurance – Content Protection
Royal SundaramGruh Suraksha House Insurance plan offers  two categories: House Insurance – Structure ProtectionHouse Insurance – Content Protection
Future GeneraliHome Secure plan provides all-inclusive coverage for building structure, contents, and family members during emergencies, with a pan-India support network.
Please note that these are indicative numbers, please refer to the official websites for the latest updated details.

Eligibility Criteria for House Insurance in India

To be eligible for house insurance, you generally need to:

  • Must be a resident of India.
  • Be a homeowner or tenant.
  • Provide proof of ownership or rental agreement.
  • Ensure that the property meets the insurer’s safety standards.

How to Apply for House Insurance Online

Applying for house insurance online is quick and convenient. Follow these steps:

  1. Visit the insurer’s official website.
  2. Compare policies and select the one that meets your needs.
  3. Fill out the online form with personal and property details.
  4. Upload the required documents and make the payment.
  5. The policy document will be issued online.

Documents Required for House Insurance

Essential documents typically include:

  • Proof of identity (Aadhaar card, passport, etc.)
  • Property ownership documents (sale deed, title deed)
  • Property layout or blueprint
  • Photos or videos of the property
  • Previous insurance policy documents (if applicable)

Step-by-Step Guide to Filing a House Insurance Claim

Filing a claim can be a daunting process, but following these steps can simplify it:

  1. Assess the Damage: Document the extent of the damage with photographs and notes.
  2. Notify Your Insurer & File the Claim: Contact your insurance provider as soon as possible to report the incident and initiate the claims process.
  3. Collect and Submit Required Documents: Gather all necessary documents, including photographs, police reports (for theft), and any other relevant information.
  4. Property Survey by Insurer: An insurance adjuster will assess the damage to determine the claim amount.
  5. Settlement Process: After the assessment, the insurer will process the claim and provide compensation based on the policy terms.

Common Challenges During the Claim Process and How to Avoid Them

  • Delayed Claims: Ensure timely notification to your insurer to avoid delays.
  • Underinsurance: Regularly review your coverage to ensure it matches the current value of your property and belongings.
  • Incomplete Documentation: Keep a checklist of required documents to avoid submission errors.

Tips for Choosing the Best House Insurance Plan in India

  • Assess your needs and property value accurately.
  • Compare multiple policies and their coverage.
  • Check the claim settlement ratio of insurers.
  • Look for additional benefits like a no-claim bonus.
  • Consider opting for long-term policies for cost-saving.

Conclusion

Filing a house insurance claim in India doesn’t have to be overwhelming. By understanding your policy, preparing the necessary documentation, and following the claims process, you can ensure that you receive the compensation you deserve.

House Insurance is a valuable investment that protects your home and belongings, providing peace of mind in uncertain times.

At Credit Dharma, we’re here to guide you through every step of your home loan journey, from choosing the right policy to filing a claim. Contact us for expert advice and support in safeguarding your home and financial future.


Frequently Asked Questions

Does house insurance cover damage caused by tenants?

Standard House Insurance policies usually don’t cover damage caused by tenants. However, some insurers offer landlord insurance that provides protection against tenant-related risks. Check with your insurer for specific coverage options.

What is the average cost of house insurance in India?

The cost varies based on the property’s value, location, and coverage options, typically ranging from ₹2,000 to ₹10,000 annually.

Is house insurance mandatory in India?

No, house insurance is not mandatory, but it is highly recommended for financial protection.

Is there a time limit to file a house insurance claim?

Yes, claims usually need to be filed within 7-15 days of the incident. Check your policy for specific timelines.

Can I get house insurance for a very old property?

Yes, you can get house insurance for old properties, but the premium might be higher due to increased risks. Some insurers may require a property inspection before providing coverage. Disclose the age and condition of the property accurately when applying.

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