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When managing your home loan, having reliable support is crucial. LIC Housing Finance home loan customer care provides comprehensive assistance to ensure your experience is smooth and hassle-free. Whether you need help with loan applications, repayment options, or resolving issues, the customer care team is there to assist you.
LIC Home Loan Customer Care
To facilitate effective communication with customers, in addition, LIC Housing Finance offers various channels for customer support.
| Service | Details |
|---|---|
| Email ID | customersupport@lichousing.com |
| Home Loan Enquiry through WhatsApp | +91-8369998182 |
| Online form for registering enquiry/complaint/feedback | Register your Complaint |
| Official Address | LIC Housing Finance Limited Corporate Office 131, Maker Tower-F Premises, 13th Floor, Cuffe Parade, Mumbai, Maharashtra – 400 005 Ph: 912222178600 |
| Website | www.lichousing.com |
Suggested Read: LIC Housing Finance Home Loan Statement Download
LIC HFL Grievance Redressal Details
LIC Housing Finance’s Grievance Redressal Mechanism is designed to ensure prompt and efficient resolution of customer complaints. This structured approach provides multiple levels of escalation, ensuring that customers receive satisfactory responses at every stage of the process.
First-Level Escalation
- Who to Contact: Area Officer
- Response Time: Within 7 days
- Details: If the initial response from the primary contact is unsatisfactory, the customer may escalate the issue to the Area Officer.
Below is a formatted table of the given data:
| Back Office | Name of CRO | Contact No. | Email ID |
|---|---|---|---|
| Mumbai BO | Ms. Neeta Rane | 8369996458 | neeta.rane@lichousing.com |
| Pune BO | Ms. Mamta Vadnerkar | 8369996459 | mamta.vednerkar@lichousing.com |
| Ahmedabad BO | Mr. Kapil Khemchandani | 8369996460 | kapil.khemchandani@lichousing.com |
| Chennai BO | Ms. G Bhuvaneshwari | 8369996463 | g.bhuvaneswari@lichousing.com |
| Madurai BO | Mr. Rajasri Ramachandran | 8369996465 | rajasri.ramachandran@lichousing.com |
| Ernakulam BO | Mr. Hari Kumar S | 8369996466 | s.harikumar@lichousing.com |
| Coimbatore BO | Mr. Akhil Ramdas | 8369996467 | akhil.ramdas@lichousing.com |
| Bangalore BO | Mr. K S S Prasad | 8369996470 | kssprasad@lichousing.com |
| Delhi BO | Mr. Ajay Sharma | 8369996833 | AJAY.SHARMA@lichousing.com |
| Jaipur BO | Mr. Vikas Sehgal | 8369996834 | VIKASKUMAR.SEHGAL@lichousing.com |
| Chandigarh BO | Ms. Richa Chauhan | 8369996835 | – |
| Kolkata BO | Mr. Smita Adhikary | 8369996837 | smita.adhikary@lichousing.com |
| Guwahati BO | Ms. Sanjay Kumar | 8369996838 | sanjay.kumar@lichousing.com |
| Patna BO | Mr. Dasai Ram | 8369996840 | dasai.ram@lichousing.com |
| Bhubaneshwar BO | Ms. Sasmita Pahri | 8369996841 | SASMITA.PARHI@lichousing.com |
| Bhopal BO | Ms. Kavita Pathak | 8369996843 | kavita.pathak@lichousing.com |
| Raipur BO | Ms. Uma Bhowmick | 8369996844 | uma.bhowmick@lichousing.com |
| Lucknow BO | Mr. G.K. Singh | 8369996846 | gk.singh1@lichousing.com |
| Meerut BO | Mr. Sunil Rathore | 8369996461 | sunil.rathore@lichousing.com |
| Varanasi BO | Mr. Satish Chandra | 8369996847 | satish.chandra@lichousing.com |
| Hyderabad BO | Mr. M Balaji Aravind | 8369997978 | M.BALAJI@lichousing.com |
| Vijaywada BO | Ms. Somu Venkata Siva Harsha | 8369998161 | somu.harsha@lichousing.Com |
| Vishakhapatnam BO | Mr. D.Radhakrishnam Raju | 8369998179 | D.Radhakrishnamraju@lichousing.Com |
Source: LIC Housing Finance Official website
Second-Level Escalation
- Who to Contact: Customer Relation Officer (CRO)
- Response Time: Within 3 weeks
- Details: If the resolution provided by the Area Officer does not meet expectations, the customer can approach the CRO.
- Contact Information: List of CROs
Third-Level Escalation
- Who to Contact: Regional Grievance Redressal Officer (RGRO)
- Response Time: Within 3 weeks
- Details: If the issue remains unresolved after contacting the CRO, the customer can escalate the complaint to the RGRO.
| REGIONAL OFFICE | Name of GROs | Contact No. | Email-ID |
|---|---|---|---|
| Western RO | Ms. P. Padma Latha | 8369996457 | padma.latha@lichousing.com |
| Southern RO | Ms. Chitra Venkatramani | 8369996462 | chitra.venkataramani@lichousing.com |
| South Central RO | Ms. Harsha Nair | 8369996469 | harsha.nair@lichousing.com |
| Northern RO | Ms. Teja Ray | 8369996795 | teja.ray@lichousing.com |
| Eastern RO | Mr. Arun Panda | 8369996836 | arun.panda@lichousing.com |
| East Central RO | Ms. Vidhya Thakur | 8369996839 | vidhya.thakur@lichousing.com |
| Central RO | Mr. Neeraj Bhargava | 8369996842 | neeraj.bhargava@lichousing.com |
| North Central RO | Ms. Harshita Dwivedi | 8369996845 | harshita.dwivedi@lichousing.com |
| South Eastern RO | Ms. M Sravya | 8369997938 | sravya.munagala@lichousing.com |
Source: LIC Housing Finance Official Website
Fourth-Level Escalation
- Who to Contact: National Housing Bank (NHB)
- Details: If the customer is still dissatisfied with the resolution or has not received a response within the specified time, the complaint can be escalated to the NHB.
- Address:
Grievance Redressal Department/Complaint Redressal Cell – National Housing Bank
4th Floor, Core 5-A, India Habitat Centre
Lodhi Road, New Delhi – 110003
Check Out: LIC Housing Finance Prepayment Calculator
Conclusion
In conclusion, LIC Housing Finance is committed to providing excellent customer service through various channels and structured grievance redressal mechanisms. Customers can easily access support via email, phone, or through their website and mobile app.
Credit Dharma not only offers home loans with competitive interest rates. It also provides expert advice to help you make informed financial decisions. Moreover, they carefully design their services to ensure you get the best deal for your home financing needs.
Frequently Asked Questions
You can update your address by submitting a written request with proof of your new address to the nearest LIC Housing Finance branch or by emailing customer care.
Yes, you can track your complaint status by logging into the LIC HFL customer portal.
While there is no strict format, it is advisable to include your loan account number and a detailed description of the issue in your email or submission.
No, contacting customer care via a toll-free number or email is free of charge.
Customer care can assist with queries related to loan applications, payment issues, and general inquiries about services offered by LIC HFL.
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