Estimated reading time: 4 minutes
LIC Housing Finance Limited (LIC HFL) is a prominent player in the Indian housing finance sector. It is providing a range of home loan products tailored to meet the diverse needs of customers. An essential aspect of their service is customer care, which ensures that clients can easily access assistance. And they resolve any issues they may encounter by contacting the LIC home loan customer care number.
This blog provides a comprehensive overview of LIC Home Loan customer care services. Including contact details, grievance redressal mechanisms, and more.
LIC Home Loan Customer Care
To facilitate effective communication with customers, in addition, LIC Housing Finance offers various channels for support. For your convenience, below is a table summarizing the key LIC home loan customer care number:
| Service | Details |
|---|---|
| Email ID | customersupport@lichousing.com |
| Home Loan Enquiry through WhatsApp | +91-8369998182 |
| Online form for registering enquiry/complaint/feedback | Register your compaints |
| Official Address | LIC Housing Finance Ltd., Mumbai |
| Website | www.lichousing.com |
Customers can reach out via email for queries or complaints. Additionally, the toll-free number allows for direct communication with customer service representatives. Additionally, the SMS service provides a quick way to get assistance related to policy numbers.
LIC HFL Grievance Redressal Details
To ensure that customer complaints are addressed effectively, LIC HFL has thoughtfully and systematically established a well-structured grievance redressal mechanism. Moreover, the process is clearly divided into two stages:
Stage 1:
Customers can submit their complaints through multiple channels:
- HOMY App: A user-friendly mobile application designed for easy access.
- Website: Visit the “Write to Us” section on the LIC HFL website.
- Contact Grievance Redressal Officers (GROs): Designated GROs in each regional office can be contacted directly.
Grievance Redressal Officers (GROs) for 2024-25
| Regional Office | Grievance Redressal Officer Name | Contact Number | Email ID |
|---|---|---|---|
| Bhubaneshwar BO | Ms. Sasmita Pahri | 8369996841 | SASMITA.PARHI@lichousing.com |
| Bhopal BO | Ms. Kavita Pathak | 8369996843 | kavita.pathak@lichousing.com |
| Raipur BO | Ms. Uma Bhowmick | 8369996844 | uma.bhowmick@lichousing.com |
| Lucknow BO | Mr. G.K. Singh | 8369996846 | gk.singh1@lichousing.com |
| Meerut BO | Mr. Sunil Rathore | 8369996461 | sunil.rathore@lichousing.com |
| Varanasi BO | Mr. Satish Chandra | 8369996847 | satish.chandra@lichousing.com |
| Hyderabad BO | Mr. M Balaji Aravind | 8369997978 | M.BALAJI@lichousing.com |
| Vijaywada BO | Ms. Somu Venkata Siva Harsha | 8369998161 | somu.harsha@lichousing.Com |
| Vishakhapatnam BO | Mr. D.Radhakrishnam Raju | 8369998179 | D.Radhakrishnamraju@lichousing.Com |
Stage 2:
If customers are dissatisfied with the resolution provided in Stage 1. They can then escalate their complaints to the Nodal Officer or Principal Nodal Officer at their respective Regional Office (RO). Consequently, the officer will thoroughly examine the issue and subsequently send the final response within two weeks.
LIC Nodal Officers for 2024-25
The Nodal Officers play a crucial role in ensuring that grievances are addressed at a higher level. Here are some key contacts for various regions:
| Regional Office | Nodal Officer Name | Contact Number | Email ID |
|---|---|---|---|
| Western RO | Ms. P.Padma Latha | 8369996457 | padma.latha@lichousing.com |
| Southern RO | Ms. Chitra Venkatramani | 8369996462 | chitra.venkatramani@lichousing.com |
| South Central RO | Ms. Harsha Nair | 8369996469 | harsha.nair@lichousing.com |
These officers are responsible for overseeing complaints that require additional attention and ensuring timely resolutions.
Conclusion
In conclusion, LIC Housing Finance is committed to providing excellent customer service through various channels and structured grievance redressal mechanisms. Customers can easily access support via email, phone, or through their website and mobile app.
Credit Dharma not only offers home loans with competitive interest rates. It also provides expert advice to help you make informed financial decisions. Moreover, they carefully design their services to ensure you get the best deal for your home financing needs.
Frequently Asked Questions
You can update your address by submitting a written request with proof of your new address to the nearest LIC Housing Finance branch or by emailing customer care.
Yes, you can track your complaint status by logging into the LIC HFL customer portal.
While there is no strict format, it is advisable to include your loan account number and a detailed description of the issue in your email or submission.
No, contacting customer care via a toll-free number or email is free of charge.
Customer care can assist with queries related to loan applications, payment issues, and general inquiries about services offered by LIC HFL.
HDFC Home Loan
SBI Home Loan
