When managing your home loan, having reliable support is crucial. PNB Home Loan Customer Care provides comprehensive assistance to ensure your experience is smooth and hassle-free. Whether you need help with loan applications, repayment options, or resolving issues, the customer care team is there to assist you.
PNB Home Loan Customer Care Number (Toll-Free & 24×7 Support)
Punjab National Bank offers a comprehensive suite of customer care services, ensuring accessible support across multiple channels. Here’s a streamlined guide to the key contact details:
| Service | Contact Information |
|---|---|
| Email ID | customercare@pnbhousing.com |
| Toll-Free Number | Call on 1800-180-2222 or 1800-103-2222 (24×7 Support) |
| Toll-Free Number (Alternate) | Call on 1800 120 8800 (10 A.M. to 5 P.M. from Monday to Saturday, excluding first & second Saturday and holidays) |
| Text Message | SMS “HOME” to 56070 |
| +918448198457 | |
| Email (For NRI customers) | nricare@pnbhousing.com |
| Official Address | PNB Housing Finance Limited, 3rd Floor, ‘A’ Wing, Wockhardt Towers, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 |
| Website | www.pnbhousing.com |
Check Out: PNB Home Loan
PNB Home Loan Customer Care: Regional Wise
The region-wise customer care contact information for Punjab National Bank (PNB) Home Loans. This includes toll-free numbers, email support, and regional office contacts for home loan-related queries.
| Region | Contact Number | Email ID |
|---|---|---|
| North India | 1800-180-2222, 1800 120 8800, 1800 1800, 1800 2021 | customercare@pnbhousing.com |
| South India | 1800-180-2222, 1800 120 8800, 1800 1800, 1800 2021 | customercare@pnbhousing.com |
| West India | 1800-180-2222, 1800 120 8800, 1800 1800, 1800 2021 | customercare@pnbhousing.com |
| East India | 1800-180-2222, 1800 120 8800, 1800 1800, 1800 2021 | customercare@pnbhousing.com |
| Central India | 1800-180-2222, 1800 120 8800, 1800 1800, 1800 2021 | customercare@pnbhousing.com |
Suggested Read: PNB Home Loan Statement Download
PNB Home Loan Customer Care Email ID
For any queries or support related to your loan, you can reach out to PNB Home Loan Customer Care via their official email ID.
| Service | Email ID |
|---|---|
| General Customer Care | customercare@pnbhousing.com |
| NRI Customer Care | nricare@pnbhousing.com |
| Loan Related Inquiries | loans@pnbhfl.com |
| Grievance Redressal Officer (North) | gro.north@pnbhousing.com |
| Grievance Redressal Officer (South) | gro.south@pnbhousing.com |
| Grievance Redressal Officer (West) | gro.west@pnbhousing.com |
| Nodal Officer | nodalofficer@pnbhousing.com |
| Executive Director | executivedirector@pnbhousing.com |
Check out: How to Apply for PNB Home Loan
PNB Home Loan NRI Customer Care Numbers
PNB provides dedicated NRI customer care numbers to assist Non-Resident Indians with their home loan queries and support needs.
| Service | Contact Information |
|---|---|
| Toll-Free Number | 1800 120 8800 |
| Email ID | nricare@pnbhousing.com |
| +918448198457 |
Check Out: Punjab National Bank (PNB) Home Loan EMI Calculator
How to Contact PNB Home Loan Customer Care via Online Platforms
You can easily reach PNB Home Loan Customer Care through various online platforms for quick support and assistance.
| Platform | Contact Information |
|---|---|
| Email (General) | customercare@pnbhousing.com |
| Email (NRI) | nricare@pnbhousing.com |
| +918448198457 | |
| Toll-Free Number | 1800 120 8800 (10 A.M. to 5 P.M., Monday to Saturday) |
| Online Complaint | Submit complaints via PNB Online Complaint Portal |
| Branch Locator | Use PNB’s official Branch Locator for nearest branches |
Source: Official Home Loan Application Process From Punjab National Bank
PNB Home Loan Grievance Redressal
PNB Home Loan Grievance Redressal ensures timely resolution of customer complaints through a structured and transparent process.
| Level | Contact Information |
|---|---|
| Level 1: Branch-Level Resolution | – Contact Branch Business Head: Visit or contact the Business Head at your branch. – Online Complaint: Submit complaints via the Complaint Form. |
| Level 2: Regional Grievance Redressal Officer (GRO) | – North Region: gro.north@pnbhousing.com – South Region: gro.south@pnbhousing.com – West Region: gro.west@pnbhousing.com – Response within 10 working days. |
| Level 3: Nodal Officer/Executive Director | – Nodal Officer Email: nodalofficer@pnbhousing.com – Phone: 0120-6239100 – Executive Director Email: executivedirector@pnbhousing.com |
| Level 4: National Housing Bank (NHB) | – NHB Website: NHB Grievance Redressal – Address: Department of Regulation and Supervision, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 |
This steps to escalate grievances and contact relevant authorities at each level.
Check Out: PNB Prepayment Calculator
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Conclusion
PNB provides extensive support for home loan customers through various channels. Whether you require assistance with your loan account or need to file a complaint, the bank’s thorough PNB Home Loan Customer Care and grievance redressal systems are equipped to offer prompt and effective solutions.
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Frequently Asked Questions
You can reach PNB Home Loan Customer Care at 1800 120 8800. This service is available from Monday to Saturday, between 10 A.M. to 5 P.M., excluding the first and second Saturdays and holidays.
NRI customers can email their queries to nricare@pnbhousing.com for dedicated support.
Yes, you can contact PNB Home Loan Customer Care via WhatsApp at +91 84481 98457.
You can log in to the PNB Housing Finance customer portal to view and download your home loan statement.
You can use the branch locator feature on the PNB Housing Finance website to find the nearest branch.
You can submit your complaint through the “Write to Us” section on the PNB Housing Finance website or contact customer care directly.
No, you can download your home loan interest certificate for free from the PNB Housing Finance customer portal.
To update your contact details, log in to the customer portal and navigate to the profile section, or visit your nearest PNB Housing Finance branch.
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