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When it comes to financial services, having easy access to customer support is crucial. Tata Capital, a leading non-banking financial company (NBFC) in India, provides multiple ways for customers to reach out for support and resolve their queries, especially through their Tata Capital home loan customer care services.
Whether you’re seeking assistance with loans, investments, or any other services, Tata Capital’s customer care team ensures a smooth and efficient experience. In this blog, we will walk you throught the key contact details, grievance redressal process, and more.
TATA Capital Home Loan Customer Care Number (Toll-Free & 24×7 Support)
For any assistance or inquiries related to Tata Capital’s wide range of financial products, the following contact points are available:
| Contact Method | Details |
|---|---|
| Toll-Free Number | 1860 267 6060 (Available Mon-Sat, 9 AM – 8 PM) |
| Email ID | customercare@tatacapital.com |
| SMS Support | SMS ‘HELP’ to 567678 |
| Official Address | 11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013 |
| Website | www.tatacapital.com |
Tata Capital ensures that you have multiple ways to reach their team, whether it’s through a toll-free call, email, or even an SMS. If you’re looking for personalised assistance, visiting their office or browsing the official website for self-help options is always an option.
TATA Capital Home LoanCustomer Care: Regional Wise
| Region | Customer Care Number | Email ID |
|---|---|---|
| All Regions | 1860 267 6060 (Mon-Sat, 9 AM – 8 PM) | customercare.housing@tatacapital.com |
TATA Capital Home LoanCustomer Care Email ID
| Customer Care Department | Email ID |
|---|---|
| Home Loan Customer Care | customercare.housing@tatacapital.com |
| General Inquiries | contactus@tatacapital.com |
TATA Capital Home Loan NRI Customer Care Numbers
| Department | Contact Details |
|---|---|
| Customer Care Number | 1860 267 6060 (Mon-Sat, 9 AM – 8 PM) |
| Customer Care Email ID | customercare.housing@tatacapital.com |
| Grievance Redressal Officer | Ms. Reshma Sethi |
| Grievance Redressal Officer Email | gro.housing@tatacapital.com |
| Chief Grievance Redressal Officer | Mr. Ajai Shukla |
| Chief Grievance Redressal Officer Email | gro.housing@tatacapital.com |
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How to Contact TATA Capital Home Loan Customer Care via Online Platforms
Email Support:
- Home Loan Inquiries: Send an email to customercare.housing@tatacapital.com for assistance with home loan-related queries.
- General Inquiries: For other loan-related questions, reach out to contactus@tatacapital.com.
Customer Care Number:
- For immediate assistance, call the customer care number at 1860 267 6060, available Monday to Saturday from 9 AM to 8 PM.
Grievance Redressal:
- If you have complaints or feedback, you can escalate your concerns through the following channels:
- Level 1: Email customercare.housing@tatacapital.com or call 1860 267 6060.
- Level 2: If unresolved, escalate to the Grievance Redressal Officer, Ms. Reshma Sethi, at customerservice.head@tatacapital.com.
- Level 3: For further escalation, contact the Chief Grievance Redressal Officer, Mr. Ajai Shukla, at gro.housing@tatacapital.com.
- Level 4: If still unresolved, approach the Managing Director at mdtchfl@tatacapital.com.
- Level 5: As a last resort, contact the National Housing Bank at dnbsmro@rbi.org.in.
Branch Locator:
- To find the nearest branch for in-person assistance, use the Branch Locator feature on TATA Capital’s official website.
Tata Capital Home Loan Grievance Redressal
In case you’re not satisfied with the initial response from Tata Capital‘s customer care, they have a robust grievance redressal system in place. Here’s how you can escalate your concerns:
Level 1: Initial Contact
- Customers can reach out via the customer care number or email to customercare@tatacapital.com to report their issues.
Level 2: Customer Redressal Officer
- If the issue remains unresolved, customers can escalate their complaints to the Customer Redressal Officer by providing their complaint number. The contact details are:
Email: SeniorCRORetail@tatacapital.com
Phone: 022 6107 0461
Level 3: Principal Nodal Officer
For any issues that are still unresolved, customers can escalate the matter to Tata Capital’s Principal Nodal Officer (PNO). The PNO is responsible for ensuring that all grievances are handled with fairness and efficiency.
- Name: Mr. Rajesh Kumar
- Email: CCRO@tatacapital.com
- Phone: 022 6107 0462
Level 4: RBI Ombudsman
If all internal channels fail to resolve the grievance satisfactorily, customers can approach the RBI Ombudsman for further assistance. You can approach the RBI Ombudsman through the following link: https://cms.rbi.org.in/cms/indexpage.html#eng
This systematic approach ensures that customer concerns are addressed promptly and effectively.
Conclusion
Tata Capital’s commitment to customer satisfaction is evident through its comprehensive customer care services and grievance redressal mechanisms. By offering multiple channels of communication and a structured approach to resolving issues, Tata Capital ensures that its customers receive timely support whenever needed.
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Frequently Asked Questions
Tata Capital aims to respond to email inquiries within 24-48 hours. However, complex queries may take longer to address comprehensively.
Yes, Tata Capital offers a mobile app that allows customers to manage their accounts, make payments, and access customer support features. It’s available for both Android and iOS devices.
While Tata Capital operates in major cities, you can visit their website to find the nearest branch.
You can update your contact information through the Tata Capital website, mobile app, or by contacting customer care. They will guide you through the verification process to ensure the security of your account.
If your complaint remains unresolved after contacting customer care, escalate it to the Customer Redressal Officer or Principal Nodal Officer as per the grievance redressal process.
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