Handling home loan issues with ICICI Bank just got easier! This article provides the latest contact details for the ICICI Bank home loan customer care team, including phone, email, and text options. If you encounter unresolved problems, you’ll find steps for escalating your concerns to the Nodal Officer or the Head of Service Quality.
With this comprehensive information at your fingertips, you can address any issues promptly and efficiently.
ICICI Bank Customer Care Details
| Contact Method | Details |
|---|---|
| Email ID | customer.care@icicihfc.com |
| Toll-Free Number | 1800 267 4455 |
| Text Message | SMS “HOME” to 5676766 |
| Official Address | ICICI Home Finance Company LimitedICICI Bank Towers,Bandra – Kurla Complex,Mumbai 400 051, IndiaTel.: (+91- 22) 26531414 |
| Website | https://www.icicihfc.com/ |
Escalation Steps for ICICI Bank Customer Concerns
1: First Level Escalation
- Call Toll-Free: Reach out to ICICI Bank immediately for any queries or requests by dialing the toll-free number: 1800 1080.
- Mail Correspondence: Alternatively, send a detailed letter to the following address:
- Address: ICICI Bank Limited, ICICI Phone Banking Centre, ICICI Bank Tower, 7th Floor, Survey No: 115/27, Plot No – 12, Nanakramguda, Serilingampally, Hyderabad – 500032.
2: Second Level Escalation
- Branch Interaction: If the resolution provided at the first level does not meet your expectations, you can speak directly to branch officials for further assistance.
- Complaint Boxes: Additionally, complaints can be submitted via the complaint boxes available at each branch.
3: Third Level Escalation
- Online Escalation: If issues persist or the response remains unsatisfactory, escalate the matter by filling out the grievance form available here: ICICI Bank Grievance Form.
4: Fourth Level Escalation
- Contact Nodal Officer: Should your concern remain unresolved after 7 working days, write directly to the Nodal Officer at:
- Address: The Nodal Officer, ICICI Bank Ltd., Bandra Kurla Complex, Mumbai – 400051.
- Email: headservicequality@icicibank.com
Final Resort: Escalation to Ombudsman
- If you are still dissatisfied after all previous steps, you can approach the Banking Ombudsman appointed by the RBI.
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Details of the Head of Service Quality
If your grievance remains unresolved after contacting the Nodal Officer, you can escalate it to the Head of Service Quality for further resolution.
Name: Ms. Sharlet Malvankar
Designation: Principal Nodal Officer
Location: ICICI Bank Ltd Bandra Kurla complex Mumbai 400051
Email: servicehead@icicihfc.com
When reaching out via email, please include a comprehensive summary of your issue, previous communications, and case reference numbers. This will ensure a swift and accurate review. Providing all relevant details and documentation upfront will help address your concern more effectively and facilitate a quicker resolution.
Conclusion
Handling home loan issues with ICICI Bank is now more straightforward. You can use the ICICI Bank home loan customer care details and escalation processes outlined above to resolve any concerns efficiently.
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Frequently Asked Questions [FAQs]
You can email customer.care@icicihfc.com, call 1800 267 4455, or text “HOME” to 5676766.
You should include a detailed issue summary, previous communications, and case reference numbers for a prompt review.
Contact the Nodal Officer at nodal.office@icicihfc.com or call 022-66493844.
You can email servicehead@icicihfc.com with a detailed issue summary and all relevant documentation for further escalation.
ICICI Home Finance Company Limited, ICICI Bank Towers, Bandra – Kurla Complex, Mumbai 400 051, India is the complete address of ICICI Home Finance.
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